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Senior Supervisor – Clinical Support Operations

hace 2 semanas

San Francisco, Heredia, Costa Rica Align Technology A tiempo completo
Description

We are seeking a Supervisor – Clinical Support Operations & Compliance to provide operational, administrative, and cross-functional leadership for a team of Clinical Support Specialists.

This Level 6 supervisory role is responsible for enabling compliant operations at scale by designing, implementing, and sustaining the structures, processes, and systems that allow clinical support teams to operate in accordance with local regulatory requirements and tax incentive frameworks across the regions they support.

The role focuses less on hands-on clinical decision-making and more on governance, coordination, and execution, acting as a key interface between Clinical Operations, Engineering, Finance/Tax, Legal, Quality, Global Treatment Planning Operations and AFABB.

Role expectations

Role expectations

Operational governance & structure

  • Implement and maintain approved operating models, supervisory structures, and role definitions for Clinical Support Specialists in alignment with regulatory and tax exceptions compliance requirements.
  • Translate strategic or regulatory changes into clear operational processes, standard work, and system configurations.
  • Ensure clarity of reporting lines, accountability, and segregation of duties required to support compliance and audit readiness.

Tax & regulatory compliance enablement

  • Partner with Finance and Tax teams to operationalize requirements tied to tax exemptions, incentives, or special regulatory regimes in supported regions.
  • Ensure clinical support activities are appropriately documented, structured, and traceable to support internal and external audits.
  • Monitor ongoing compliance risks and escalate gaps with proposed mitigation actions.

Systems & process coordination

  • Work with Engineering, Global Clinical, Global Treatment Planning and AFAB teams to enable system configurations that support compliant workflows, access controls, and reporting needs.
  • Ensure systems reflect approved structures and are updated as organizational or regulatory requirements evolve.
  • Identify process inefficiencies or compliance risks and drive continuous improvement initiatives.

Supervisory & people leadership

  • Provide direct supervisory leadership to Clinical Support Specialists for specific countries [e.g. UK&I, Spain, etc.] including performance management, workload balancing, and adherence to defined processes.
  • Support capability alignment and role clarity as the organization scales or evolves.
  • Reinforce a culture of process discipline, accountability, and cross-functional collaboration.

Cross-functional collaboration

  • Serve as the primary operational liaison between Clinical Support teams and Engineering, Finance/Tax, Quality, and Operations.
  • Contribute to regional or functional planning discussions related to growth, scalability, and compliance readiness.
  • Support leadership with data, insights, and operational context to inform decision-making.
What we're looking for

What we're looking for

Typically, you will have:

  • Bachelor's degree in related field [master's degree is a plus]
  • Background sufficient to supervise clinical teams
  • +7 years of experience. in operations supervision, compliance-driven environments, or cross-functional program coordination
  • Exposure to tax incentives, regulatory frameworks, or audit processes (direct or indirect)
  • Proven ability to translate requirements into practical processes and systems
  • Strong stakeholder management and communication skills
  • Proficiency in English; Spanish is a strong plus

Why this role matters?

This role enables Align to:

  • Sustain and expand tax incentive and exemption programs
  • Maintain regulatory compliance as clinical operations scale
  • Reduce operational and audit risk through systematized governance
  • Allow clinical experts to focus on value-added work while compliance is embedded in the operating model
About Align Technology

Your growth and well-being:

At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

  • Health and well-being programs to keep you thriving in both body and mind.
  • Employee-exclusive discounts on Invisalign products.
  • Learning opportunities through online learning resources and support for your individual development plans.
  • Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align's core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here

Want to discover more about exocad and Cubicure? Click on their names for additional information.

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.