Content Publishing PjM

hace 14 horas

San José, San José, Costa Rica Allyis A tiempo completo

Responsibilities:

Release Management:

  • Manage the schedule and publication of English and localized technical skilling training content by communicating past and planned release dates to relevant stakeholders.
  • Partner with content development, localization, program management, and engineering teams to ensure content is released on time and meets Microsoft's quality and compliance standards.
  • Monitor and resolve escalations, providing timely support via the Courseware Release Support inbox.
  • Offer assistance, coaching, and comprehensive onboarding to the Content Development team to ensure ongoing readiness and support.
  • Oversee ongoing maintenance of release documentation to align with evolving business requirements.
  • Engage actively in essential meetings and serve as facilitator when required.
  • Create monthly, quarterly, and yearly reports for upper management, conveying the volume of releases; maintain dashboards for fiscal volumes and project tracking.

Project Management:

  • Support the ILT Publishing Program Manager in executing projects and initiatives, including:
  • Future of ILT publication workstream.
  • Content quality publication workstream.
  • Implementation and process development for new publishing modalities.
  • Deprecation and replacement of legacy toolsets and processes

Business Continuity:

  • Support modernization of authoring, publishing, and release tools and processes.
  • Contribute to reimagining processes for authoring, publishing, and release across the entire content life cycle.
  • Assist the program manager in efficient maintenance and retirement of content and products, aligned to product/program management strategy and agreed-upon timelines.

Skills & Experience

  • Proven experience in content publishing, project management, or a related field within a global or technical training environment.
  • Strong organizational and leadership skills with the ability to manage multiple projects and deadlines.
  • Excellent communication skills, including experience with stakeholder management and cross-functional team collaboration.
  • Demonstrated ability to drive process optimization and operational improvements.
  • Familiarity with release management, content lifecycle processes, and reporting tools preferred.

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