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Tier 2 Technical Support Engineer
hace 6 minutos
Location:
This is a hybrid position based out of San Jose, Costa Rica. 2+ days a week in office.
Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.
The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customer
**s.
Responsibiliti**
es:Our Tier 2 Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you'll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers' most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our custome
rs.As part of your day-to-day, you'll take ownership of customer cases and troubleshoot customers' issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impa
**ct.
Requireme**
- nts:At least 2 -4years of experience in a similar
- roleIndustry experience in Cyber Security, particularly network security or application security is requ
- iredExperience with enterprise customer accounts is requ
- iredTechnical networking knowledge in TCP/IP and the application l
- ayerTechnical experience supporting Linux-based prod
- uctsComposing SQL queries and working with Datab
- asesWorking with Docker/Kubernetes-based environments is prefe
- rredExperience with Scripting languages (Bash, Python or equivalent) is prefe
- rredBS degree in CS or equivalent is prefe
- rredEnjoy working with customers using excellent communication and problem-solving sk
- illsBonus: experience with Servic
eNow
