Senior Lead, Customer Technical Solutioner

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Network & Edge Customer Technology Solutioner assists sales by providing certified, technology-specific solutioning expertise. They collaborate with the Deal Team, Network & Edge CTAs, Technical Solutioners, and Kyndryl Managed Services to design technical solutions for various opportunities and customers. These solutions range from simple to complex, multi-year projects that align with Kyndryl's capabilities to address customer needs and business challenges through managed services.

• Be the trusted Network & Edge advisor for our customers and managed services teams, ensuring a complete Kyndryl solution within the Network & Edge Practice and adjacent services.

• Build and maintain relationships with key alliance partners and ecosystems; develop referenceable customers.

• The leader in Network & Edge managed services technical solutions, supporting sales closure with Deal Maker, Technical Solution Manager, and Customer Partner.

• Help identify, develop, and close deals using your technical expertise within Network & Edge Practice.

• Define a value proposition for managed services solutions to maximize customer benefit.

• Collaborate with stakeholders to create winning responses and optimal managed services solutions.

• Use Kyndryl's value propositions to develop profitable deals with the pricing/commercial teams.

• Support solution development/repackaging tailored to Network & Edge Practice deals.

• Understand profitable solutions for customer discussions to create winning strategies.

• Use technology expertise to secure deals.

• Sell new Network & Edge Practice solutions and understand Kyndryl managed services.

• Provide general and deep technical/solution expertise in Network & Edge solutions.

• Ensure customer satisfaction with integrity.
  o Combine Kyndryl's technical expertise with alliance partners for joint success.
  o Be recognized as an expert in Network & Edge solutioning.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• A bachelor's degree is preferred but not required.

• Minimum of five (5) years of experience, hands-on IT experience with design or support of a large complex environment.

• Experience depth solution design experience on one or more IT platforms is desired. (Mainframe, Wintel, UNIX, Linux, etc)

• Experience in designing networks systems is a plus.
 

Preferred Skills and Experience

• Nice to Have: CCDE.

• Must: The key requirement is the ability to transition from supporting networks to gathering client requirements and designing network solutions.
  o This involves understanding business needs, the system stack, and how it relates to networks, and transforming concepts into a solution design.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.