Customer Service Executive

hace 2 semanas


San José, San José, Costa Rica Johnson Controls A tiempo completo

OBJETIVO DEL PUESTO:

Atención integral de las solicitudes de clientes que ingresan a través del sistema CRM, llamadas telefónicas u otros canales que la organización disponga como centro de contacto.

FUNCIONES PRINCIPALES:

Atender llamadas, chats de clientes regulares y corporativos. Atender y solucionar solicitudes de los clientes por medio de Jobs internos según procesos definidos Apoyar la gestión de la supervisión de Servicio al Cliente en proyectos especiales Realizar visitas a clientes. Cumplir con los procesos establecidos según el Sistema de Gestión de Calidad. Cumplir con las Políticas y Procedimientos de Salud, Seguridad e Higiene.

Requisitos:

Bachiller en educacion media

Excel Y Windows Basico

1 años de experiencia en puesto similares con funciones en: atención a clientes vía telefónica o en labores propias de Call Center



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