Empleos actuales relacionados con Service Desk Analyst - San José, San José - Sofka
-
Service Desk Agent
hace 2 semanas
San José, San José, Costa Rica ARCH LATAM A tiempo completoThe Service Desk Agent will be responsible for answering incoming customer calls, utilizing company procedures and knowledge articles to solve customer technical issues, and directing calls to the specific team when necessary. Our Analysts are often the first point of contact for customers around the globe, so we are interested in hiring individuals with a...
-
Service Desk Analyst
hace 1 semana
San José, San José, Costa Rica CRG Solutions A tiempo completoAs an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network...
-
Deal Desk Analyst
hace 6 días
San José, San José, Costa Rica Netskope A tiempo completoAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built...
-
Front Desk and Patient Intake Coordinator
hace 2 semanas
San José, San José, Costa Rica Vertu Agent A tiempo completoAbout Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...
-
Assistant Front Desk Manager
hace 2 semanas
San José, San José, Costa Rica Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
IT Help Desk Agent
hace 2 semanas
San José, San José, Costa Rica CRG Solutions A tiempo completoAs an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network...
-
Accounts Payable Analyst
hace 2 días
San José, San José, Costa Rica Mondelēz International A tiempo completoJob DescriptionThe Accounts Payable Analyst is responsible for the end-to-end management of supplier payments across multiple countries within a transnational organization. This role ensures compliance with internal policies, local and international regulations, and service level agreements (SLAs), guaranteeing accurate and efficient execution of the...
-
IT Service Desk Agent
hace 2 semanas
San José, San José, Costa Rica Enjoy Group Costa Rica A tiempo completoNos encontramos en búsqueda de una persona responsable de brindar soporte técnico de primer nivel a los usuarios de la organización, garantizando una atención oportuna, eficiente y con excelente servicio al cliente. Para resolver incidentes básicos, escalar casos cuando corresponda y asegurar la continuidad operativa de los sistemas, equipos y servicios...
-
Customer Support Analyst
hace 2 semanas
San José, San José, Costa Rica Amadeus A tiempo completoJob TitleCustomer Support Analyst - WebSummary of the role:Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. Amadeus Hospitality's award winning Customer Support team offers first line support to its global customer base in the hospitality industry. The first priority of...
-
Web Solutions Customer Support Analyst
hace 2 semanas
San José, San José, Costa Rica Amadeus A tiempo completoJob TitleWeb Solutions Customer Support AnalystSummary of the role:Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. Amadeus Hospitality's award winning Customer Support team offers first line support to its global customer base in the hospitality industry. The first...
Service Desk Analyst
hace 2 semanas
Are you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning?
Welcome to a team with a clear purpose: TRANSFORM people's lives by being the most reliable TECHNOLOGICAL ally
*Technical and personal challenges to keep you growing and engaged.
*A connected and global team, focused on your professional development and wellbeing.
*A culture of continuous improvement, fresh and collaborative, with opportunities for learning and supportive colleagues.
*KaizenHub: A programme designed to boost your talent, with feedback, mentoring and coaching through Sofka U. It's a challenge and a game at the same time *Programmes like Happy Kaizen and WeSofka to care for your physical and emotional health.
We're looking for a Service Desk Analyst (Level 1 / 1.5) with experience in corporate environments, passionate about providing excellent technical support and ensuring operational continuity for users worldwide.
You will be providing first and second-level support, monitoring infrastructure, and collaborating closely with infrastructure, security and applications teams to resolve incidents efficiently.
This is your opportunity to be on the front line of technology operations, ensuring users can work seamlessly and the organization stays connected every day.
Responsibilities-Provide Level 1 and 1.5 technical support, ensuring service quality and user satisfaction.
-Manage and resolve incidents, requests, and changes through Freshworks ITSM.
-Monitor and respond to alerts from infrastructure and monitoring tools (Azure Monitor, Freshservice Alerts, PRTG, etc.).
-Collaborate with infrastructure, security, and application teams to troubleshoot complex issues.
-Administer and support users in the Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive).
-Manage user access, passwords, groups, and roles in Active Directory / Azure AD.
-Handle device management and policies through Intune / Endpoint Manager.
-Support Windows 10/11 environments: system, network, drivers, and application troubleshooting.
-Execute basic PowerShell scripts for automation and diagnostics.
-Ensure continuous improvement of Service Desk processes, aligned with ITIL best practices (incident, problem, change, and request management).
Experience & Knowledge:
*3+ years in Service Desk or IT Support roles (corporate environments preferred).
*Hands-on experience with Freshworks ITSM (ticketing, workflows, reports, automation).
*Familiarity with ITIL processes.
*Desirable: experience with other ITSM tools (ServiceNow, JIRA Service Management, etc.).
*Knowledge of basic networking (DNS, DHCP, VPN, connectivity).
*Basic diagnostics of hardware, printers, peripherals, and communications.
Technical Skills:
-Microsoft 365 Admin Center (users, licenses, groups).
-Active Directory / Azure AD.
-Exchange Online, Teams, SharePoint, OneDrive.
-Intune / Endpoint Manager.
-Windows 10/11 troubleshooting.
-PowerShell (basic).
-Monitoring tools: Azure Monitor, Freshservice Alerts, PRTG, etc.
Soft Skills:
*Strong service orientation and user empathy.
*Excellent communication skills in English (C1–C2 level) and Spanish.
*Analytical mindset and problem-solving ability.
*Proactive attitude and commitment to continuous improvement.
Working conditions-Contract type: Permanent – we're looking for long-term growth together
-Career path: Access to a comprehensive learning ecosystem with resources to strengthen your skills and close knowledge gaps.
Be part of a supportive community with a shared purpose and strong values.
Access continuous training, mentorship, and wellness programmes.
Advance your career with meaningful experiences and a flexible work model.
Ready for your next professional chapter?Apply now and let's transform lives together
