Senior Performance

The Senior Performance & FP&A Manager is a strategic, hands-on role responsible for designing and owning a comprehensive performance management and analytics framework across a multi-location business. This individual will build the systems, scorecards, reporting cadence, and analytical models that enable leadership to clearly understand performance, identify root causes, and drive informed operational and financial decisions.

This role sits within Finance and works in close partnership with Operations, serving as the bridge between financial results and day-to-day execution. The ideal candidate is comfortable starting as an individual contributor, with the experience and judgment to build scalable processes from the ground up and the potential to grow with the organization as complexity increases.

This position is a full-time role. We are 100% remote but candidates must reside and be authorized to work in Costa Rica.

• Design and implement an end-to-end performance management framework spanning corporate, franchise, and location-level operations.
• Develop standardized scorecards and KPIs covering financial results, operational performance, and strategic initiatives.
• Establish clear plan vs. actual tracking across revenue, margin, labor, COGS, marketing spend, and other operating expenses.
• Define reporting cadence, templates, and review processes for weekly, monthly, and quarterly performance discussions.
• Build repeatable variance analysis routines that surface root causes and actionable insights.
• Ensure the performance framework is scalable to support continued expansion across locations.
• Analyze location-level P&Ls, labor efficiency, revenue drivers, COGS, and operating costs to identify trends and improvement opportunities.
• Conduct comparative and benchmarking analysis across locations, cohorts, and business segments.
• Evaluate key performance drivers such as pricing, product mix, staffing levels, seasonality, and marketing investments.
• Support forecasting and scenario analysis by blending financial modeling with operational context.
• Prepare clear performance narratives and executive-ready insights for leadership reviews.
• Build and maintain dashboards and reporting tools for financial performance, operational metrics, labor productivity, and revenue pacing.
• Create intuitive plan vs. actual views that clearly highlight variances, trends, and drivers.
• Develop benchmarking tools to compare performance across locations and franchise groups.
• Establish consistent KPI definitions and documentation to ensure alignment and a single source of truth.
• Streamline and automate reporting processes where possible to improve accuracy and efficiency.
• Partner closely with Operations leaders to translate insights into actionable improvements at the location level.
• Support franchise teams with clear, practical reporting that enables better business decision-making.
• Collaborate with Marketing, Supply Chain, Technology, and Training teams to ensure data and insights inform broader initiatives.
• Act as a key Finance partner during close, forecasting, and planning cycles by connecting results to operational drivers.
• Lead components of the annual planning and rolling forecast processes, including revenue, labor, COGS, and operating expenses.
• Build forecasting models that incorporate historical trends, seasonality, and staffing assumptions.
• Partner with Finance leadership to ensure planning assumptions are well documented and aligned with operational reality.
• Link performance targets directly to scorecards and ongoing measurement.

• 7+ years of experience in FP&A, performance management, business analytics, and/or operational finance.
• Experience supporting multi-location, retail, hospitality, franchised, or consumer-focused businesses.
• Proven ability to design and operate comprehensive performance reporting systems across complex organizations.
• Strong background in plan vs. actual analysis, variance analysis, trend identification, and benchmarking.
• Deep understanding of P&L drivers and operational KPIs at the location or unit level.
• Advanced financial modeling and forecasting skills, including scenario and sensitivity analysis.
• High proficiency with BI and visualization tools (e.g., Power BI, Tableau, Looker) and advanced Excel or Google Sheets.
• Ability to translate complex data into clear insights and compelling business narratives.
• Highly organized, process-oriented, and comfortable building structure in evolving environments.
• Strong communicator who can effectively partner with Finance, Operations, and franchise stakeholders.
• Comfortable operating in a fast-paced, growth-oriented environment with evolving systems and processes.

• This is a full-time position with the following benefits:
• • Competitive base salary.
• CCSS and private health insurance.
• Paid overtime.
• Generous PTO and company holidays.
• 100% remote work - always will be
• Collaborative, fast-paced environment where your ideas matter.