IT Infrastructure Engineer V

Job Profile: IT Infrastructure Engineer V - Infractructure as Code Eng

Job Type: Full-time based job opportunity

Location: Hybrid in San Juan, Costa Rica

Job description:

Essential Responsibilities

List primary and specific job duties performed daily in order of importance.

Own and maintain configuration code, including writing and maintaining automated tests, and managing deployments.

Gather and analyze system metrics to identify and address problematic machines.

Retire and replace machines after their useful life has ended.

Monitor and improve DevOps tools and processes, automate routine tasks, and implement self-healing mechanisms to improve reliability.

Keep CI toolchain updated and resolve build or deployment issues as they arise.

Evaluate and potentially deploy CI services on cloud platforms such as Azure or Bluemix.

Collaborate with development teams to integrate new features, components, and assets into the build and release process.

Create hooks from repository through continuous integration to Enterprise AppStore.

Manage and enhance application code signing processes for iOS and Android.

Maintain build and configuration documentation.

Enforce coding design and style standards within the build process.

Support Git repository build tagging, branching, and merging.

Create technical documentation for process flows and configurations.

Troubleshoot and resolve build, installation, and configuration issues for Android and iOS.

Research, evaluate, and integrate new technologies into existing systems where appropriate.

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all

procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out

processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering

internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as

appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating

recommendations made; and influencing the completion of project tasks by others.

• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders;

communicating information and providing advice to drive projects forward; influencing team members within assigned

unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and

new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team

members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and

learning from change, difficulties, and feedback.

• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and

Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/offpremise, cloud-based solutions.

• Provides consultation and expert technical advice on IT infrastructure planning, engineering, and architecture for

assigned systems by assessing the implications of IT strategies on infrastructure capabilities.

• Provides some recommendations and input on options, risks, costs, and benefits for systems designs.

• Leverages partnerships with IT teams and key business partners to troubleshoot complex systems.

• Serves as a functional expert and collaborates with architects and software engineers to ensure functional

specifications are converted into flexible, scalable, and maintainable system designs.

• Translates business requirements, and functional and non-functional requirements, into technical specifications that

support integrated and sustainable designs for complex or high impact infrastructure systems by partnering with

Business Analysts to understand business needs and functional specifications.

• Ensures system designs adhere to company architecture standards.

• Builds partnerships with counterparts in various IT Teams (e.g., database, operations, technical support) throughout

system development and implementation.

• Serves as a technical expert for project teams throughout the implementation and maintenance of assigned enterprise

infrastructure systems by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes,

procedures) for the introduction and maintenance of services.

• Mentors other technical resources throughout infrastructure systems development.

• Reviews and validates technical specifications and documentation for complex or multi-dimensional solutions.

• Leads the development and modification of solutions by identifying technical solutions to business problems.

• Collaborates with business leaders, Solutions, and lead enterprise architects to review business drivers, and establish a

foundation for enterprise systems planning.

• Reviews benchmarking results, and provides information to support current and future infrastructure needs and projects

to IT leadership. Provides preliminary conclusions.

• Benchmarks and evaluates IT trends and technologies to identify opportunities and considerations that impact ROI.

• Makes recommendations on resources required to maintain service levels and meet new demands.

• Guides and drives physical architecture design for new initiatives.

Job Qualifications

List of minimum education and minimum years of experience, level of knowledge, skills, abilities, licensures, certifications and other job-related requirements that must be met to be considered for a position. GCC's cannot hire candidate's that do not meet all of the minimum qualifications. Fewer minimum qualifications and more preferred qualifications broadens the applicant pool.

Minimum Qualifications

Bachelor's degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking.

Minimum two (2) years in a technical lead role with or without direct reports.

Additional equivalent work experience may be substituted for the degree requirement.

Three (3) years experience working with automation tools and configuration management software (e.g., Chef).

One (1) years experience working with Ruby.

Three (3) years experience administering and supporting macOS and Red Hat Linux environments.

Three (3) years experience working with code and image repositories (e.g., Git, GitHub).

Three (3) years experience using automated testing tools (e.g., Chef Kitchen, InSpec, XCUITest, Perfecto).

Six (6) years scripting experience using UNIX/Linux scripting languages (e.g., Bash, Python) and three (3) years scripting experience using PowerShell.

Three (3) years experience applying networking fundamentals, including DNS, TCP/IP, NAT, PAT, routing, load balancing, and packet inspection tools (e.g., Wireshark).

Three (3) years experience using monitoring tools (e.g., Dynatrace, Splunk).

Three (3) years experience working with CI/CD tools (e.g., GitHub Actions).

Two (2) years experience using Agile development tools (e.g., Jira).

Three (3) years experience administering and configuring Apache and NGINX web servers.

Three (3) years experience working with cloud computing platforms (e.g., Azure).

Three (3) years experience deploying changes to production environments.

Two (2) years' experience working in a role requiring interaction with senior leadership (e.g., Director level and above).

Four (4) years' experience leading the development of technical documentation in an infrastructure development environment.

Strong interpersonal and professional communication skills, organizational skills, and the ability to work independently to deliver on schedule without sacrificing quality.

Demonstrated ability to adapt to a fast-paced environment and quickly troubleshoot complex systems.

Experience with virtualization platforms (VMware, KVM, QEMU).

Experience with mobile app dependency management tools (CocoaPods, Swift Package Manager, Maven).

Experience with native mobile app distribution technologies.

Experience with enterprise mobile app signing and provisioning processes.

Experience with Gradle and mobile build tools for iOS and Android.

Familiarity with HIPAA/PCI compliance requirements.