Senior Project Manager

JLL supports the Whole You, personally and professionally.

The Global PMO Senior Project Manager will be part of the Global Project Management Office (PMO) under the Global Operations team, collaborating closely with teams around the world to manage global projects of all sizes, supporting the client in constantly raising the bar for customers. The PMO does this by driving consistency and scalability for delivery of global projects, processes, and documentation across all regions.

This position is accountable for managing assigned PMO projects; working collaboratively with key real estate & facilities leaders, business partners and providers; and driving global process consistency while maintaining regional effectiveness. The Senior PM is responsible for all matters related to a project from commencement to completion and/or to independently lead and manage projects as assigned, and to provide outstanding service to the client.

Essential

**Responsibilities**:
Lead and manage multiple operational (non-construction) global strategic projects, including complex, cross-functional projects requiring alignment from all GREF regions
Manage, coordinate, and control the delivery of projects from inception to completion.
Operated in a global environment by understanding culture, building trust and engaging with team members that may share different perspectives than you.
Support project sponsors & other stakeholders in defining & writing business requirements to include collaborating with technology team to determine the technical requirements and/or operational teams to assess customer impacts.
Support project execution beyond project management activities by supporting change management and/or technical project management responsibilities as outlined in project RACI.
Identify and address areas of concern regarding risks and issues to projects and escalate when appropriate.
Provides appropriate level of supervision on deliverables to ensure project performance criteria are being met.
Record and manage all project tasks, sharing with the project team and following up for completion by due dates.
Provide regular detailed reporting on project status, calling out critical milestones, risks with impact and mitigations, bottlenecks, and blockers with path to green.
Dive deep into data and documentation to support the analysis needed for project delivery.
Ability to quickly assimilate information provided and translate into appropriate project actions.
Identify lessons learned from projects and contribute to ongoing improvement of supported programs.
Upon project completion, support lead global program manager with successful handoff to Business-As-Usual (BAU) teams, internal stakeholders and third-party vendors.
Produce required project close out documentation.

Competencies
Ability to work on multiple projects at the same time.
Relentless and tenacious drive to deliver results and achieve expected outcomes.
Comfortable working across multiple geographies, cultures, virtually, across time zones, in a highly dynamic organization.
Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
Ability to influence without authority
Adaptable and able to work in ambiguous situations
Ability to keep groups on track and moving to deliver results and achieve expected outcomes

Experience
At least 3 years relevant industry experience with consultant or contractor firms.
2+ years experience in managing global strategic projects, ideally in real estate and facilities where deliverables impact customers, operational teams, and processes.
Experience with Smartsheets, WorkDocs, Quip, Word, PowerPoint, and Excel.
An excellent level of English is mandatory, other languages are a plus.
Deep project management experience; PMP certification or experience in other project management methodologies is desired.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be