Gft Applications Support L3 Senior Analyst

hace 3 horas

Heredia, Costa Rica Citi A tiempo completo

**Team/Function Overview**: **Key Responsibilities** - We are searching for a highly motivated and enthusiastic person who will provide Level 3 support for Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution of medium to complex incidents, incident management and being passionate about taking part in initiatives to improve the production platform - As part of the Level 3 Application Support team (SME’s) the role must partner with Level 1 and Level 2 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements. - Conduct blameless problem management/post-mortem phase of major incidents, develop executive briefings, assess major incident impacts and drive service improvements to prevent repeat of an incident - Performs controlled resolution of complex incidents and problems including prioritization and escalation to relevant groups when appropriate. - Communicate effectively with operations, other technology groups, and Finance/business partners on a regional or global basis. - Develop a comprehensive understanding of how areas of Applications support collectively integrate to contribute to achieving business goals. - Interact with software vendors to provide best solutions to business problems. - Develop and maintain technical support documentation. **Qualifications** - Experience handling ETL processes (Any tool such as: Informatica, Spark, Talend, Abinitio, SSIS, etc.) - Proficient in SQL. Working experience supporting relational databases - Oracle, Microsoft SQL. Should have good expertise in database level analysis to trace issues to closure. Extensive experience in writing complex and efficient SQL DML statements. - Hands on experience on scheduling tools (such as Autosys or others) - Must have basic knowledge on Unix commands. - Experience in Incident, Problem Management: Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL) - Exposure to Big Data (Spark, HDFS, Hive) is a plus - Advanced English - **Job Family Group**: Technology - **Job Family**: Applications Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

  • Gpa Applications Support Analyst

    hace 6 días

    Heredia, Costa Rica Citi A tiempo completo

    The Application Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide...

  • Client Services Associate

    hace 2 semanas

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team! Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients...

  • Project Manager

    hace 2 semanas

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: Develops, monitors, updates, communicates and implements plans for business unit projects. Executes project management process including scope definition, scheduling, human resource and material planning and allocation, risk management planning, cost and budget management and quality assurance. Serves as liaison among clients, technical...

  • Cash Applications Junior Analyst

    hace 3 horas

    CRI - Heredia, Costa Rica Equifax A tiempo completo

    Descripción de puesto The Cash Application Analyst will perform daily cash postings to ensure prompt and accurate recording of payments to customer's accounts. Daily processing will include payments made by credit card, lockbox, ACH and Wires.  Lockbox and other payment source reconciliations performed daily. Customer Service Support: Responding to...

  • R2r Senior Analyst

    hace 2 semanas

    Heredia, Costa Rica Brenntag A tiempo completo

    **R2R SENIOR ANALYST**: Our team in **Heredia** currently has an opening for a **R2R Senior Analyst** > **YOUR ROLE & RESPONSIBILITIES**: Senior Analyst, General Ledger Record to Report (R2R) - Perform transactional activities that enable the accounting and finance activities - Update and maintain general ledger accounting journals - Support monthly and...

  • Application Support Analyst

    hace 3 horas

    Heredia, Costa Rica Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Unix Technical Support Analyst

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Unix Technical Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Accounting Analyst

    hace 1 semana

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Accounting Degree or related field with 4+ or more years of experience. - Experience in month end closing of books of accounts / working on various sub-ledgers / accounting knowledge / balance sheet reconciliation & reporting activities - Previous experience in Cash Management activities as bank reconciliations, journal entries. - Advanced English level -...

  • Latam - Regional Lrr Centralization Sr Lead - (C14)

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    The position is a strategic member of the Latin America Regional Controllers team. Responsible to lead the initiative of centralization of local regulatory reports initiative across Latam countries, and BAU processes related to this migration As regional analyst, this position will report to Regional Local Regulatory Reporting head, and will interact with...

  • Finance Transformation Senior Analyst

    hace 6 días

    Heredia, Costa Rica Citi A tiempo completo

    The Finance Reporting Senior Analyst is an intermediate level position responsible for the generation, tracking and submission of financial reports in coordination with the Finance Team. The overall objective of this role is to accurately prepare and report business/financial transactions, reports and statements in accordance with local regulatory...