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**Senior Network Voice Engineer Genesys - Santa Ana, Costa Rica**
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
**Relentless pursuit of better**
We are looking for your expertise in voice communication systems. You will support our global Genesys Cloud platform. Along with implementing telephony solutions on specific projects, you will also recommend the best communication solutions to meet business needs. You will both identify and assess new technologies to be used for updating equipment and creatively invent ways to add new capabilities to our existing systems. You will also assist with call routing and reporting metrics, plans, designs, documents, and engineer Genesys on-premises and Cloud solutions for projects, and partner with vendors to plan, schedule, and deploy changes. Work Genesys tickets, with shared on-call support within the Voice Engineering team.
**Join us, and let’s connect the world**
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
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