Staff Performance and Reliability Support Engineer

hace 2 semanas

San Francisco, Costa Rica ServiceNow A tiempo completo

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**:
The Staff Performance and Reliability Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role will include a mix of pro-active work as well as tactical engagement on critical issues. You will focus on supporting our platform as issues arise. Performance and Reliability Support Engineer is part of the team responsible for stability, reliability and accessibility of customer instances. This role will work with other internal teams to ensure customer instances are performant and have the right capacity to support customer’s use cases.

This includes being the last point of escalation within the technical support department using his/her experience in software development, systems engineering and networking to proactively prevent repeatable issues.

We are looking for individuals who are able to successfully diagnose the entire technology stack, from the front-end to the backend, to determine where to start troubleshooting an issue. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Staff Performance and Reliability Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Opportunity

**Qualifications** To be successful in this role you have**:
In order to be successful in this role, we need someone who has:

- Demonstrated fluid ability to troubleshoot difficult technical issues
- Strong Experience with relational databases (e.g. MySQL, Oracle)
- Well-built experience in several development projects coding in Java language
- Hands-on experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Advanced Unix/Linux experience
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Experience working well in a team environment while also being able to work productively while unsupervised
- Strong personal commitment to quality and customer service
- Uncompromising attention to detail
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Ability to work with high-value customer administrators and developers
- Excellent time management skills
- Consistent ability to work evenings and weekends

Capability
- Must have proficiency in Portuguese, English, and Spanish is required, encompassing fluent abilities in reading, writing, and speaking
- Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Personal commitment to quality and customer service
- Ability to multi-task and efficiently manage case backlog
- Should be a team player working efficiently in a collaborative environment
- Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, of business processes and customer needs in a timely manner.

Desired Skills

The following additional skills are preferred but not required:

- A fundamental understanding of IT service management and the ITIL business process
- Exposure to communicating technical issues at different levels of the organization
- Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Advanced object-oriented programming skills (Java strongly preferred).
- Deep understanding of JavaScript
- Demonstrated proficiency with the following Technical Skills
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Any bi-directional, automated integration between two systems
- TCP/IP, Networking knowl

  • Staff Performance And Reliability Support Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Reliability and Performance Engineer

    hace 6 días

    San José, San José, Costa Rica Akamai A tiempo completo

    **Accelerate Your Career with Akamai**We are seeking a highly skilled Site Reliability Engineer II to join our SRE Infrastructure team. As a key member of this team, you will play a vital role in ensuring the reliability and performance of our critical systems and services.Your primary focus will be on the operational stability and performance of our dev,...

  • Staff Site Reliability Engineer/Devops

    hace 3 semanas

    San José, San José, Costa Rica Wikimedia Foundation A tiempo completo

    **Staff Site Reliability Engineer (Traffic)****Summary**We are looking for a Staff Site Reliability Engineer to support and develop the platform serving the world's favorite encyclopedia to millions of people around the globe.Wikimedia's Site Reliability Engineering (SRE) team is principally responsible for ensuring our global top-15 website, our...

  • Reliability and Infrastructure Engineer

    hace 7 días

    San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, Site Reliability Engineering (SRE) is a discipline that combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. Our SRE team ensures that internal and external services meet or exceed reliability and performance expectations while adhering to our engineering principles.SREs take an...

  • Site Reliability Engineer

    hace 2 días

    San José, San José, Costa Rica Modus Create A tiempo completo

    Job DescriptionWe are looking for an experienced DevOps/SRE Engineer to join our team. As a key member of our technical staff, you will be responsible for designing and implementing efficient systems, automating processes, and ensuring the reliability of our infrastructure. You will collaborate with cross-functional teams to deliver high-quality solutions...

  • Staff Technical Support Engineer

    hace 5 días

    San Francisco, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Senior Enterprise ServiceNow Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job SummaryWe are seeking an experienced Staff Platform Expert Engineer to join our team at Servicenow. This is a unique opportunity to leverage your technical expertise to shape the future of our ServiceNow platform. As a Staff Platform Expert Engineer, you will be responsible for providing technical leadership, architectural guidance, and hands-on...

  • Package Quality and Reliability Engineer

    hace 1 semana

    San José, Costa Rica Intel A tiempo completo

    Have you been waiting all year for a famous dish and that onetime it just didn't taste the same as last one? That's what Quality and Reliability is all about, putting a happy face on our customers every single time because they get exactly what they thought they would get. Do you want to be part of enhancing the life of every person on earth? If you are...

  • Package Quality And Reliability Engineer

    hace 1 semana

    San José, San José, Costa Rica Intel A tiempo completo

    Have you been waiting all year for a famous dish and that onetime it just didn't taste the same as last one?That's what Quality and Reliability is all about, putting a happy face on our customers every single time because they get exactly what they thought they would get.Do you want to be part of enhancing the life of every person on earth?If you are into...

  • Staff Platform Expert Engineer

    hace 1 semana

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionThe Team: The ServiceNow Platform Expert team within our Digital Technology Operations department is a high-performing group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms.We work collaboratively with application developers, product owners, internal users, and other...

  • Staff Platform Expert Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job Description The Team:  The ServiceNow Platform Expert team within our Digital Technology Operations department is a high-performing group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms.We work collaboratively with application developers, product owners, internal users, and other...

  • Staff Platform Expert Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionThe Team: The ServiceNow Platform Expert team within our Digital Technology Operations department is a high-performing group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms.We work collaboratively with application developers, product owners, internal users, and other...

  • Product Reliability Engineer

    hace 1 semana

    San Francisco, Heredia, Costa Rica Huber+Suhner A tiempo completo

    We're looking for a Product Reliability Engineer to join our team at HUBER+SUHNER! In this role, you'll be responsible for ensuring product reliability and developing new approaches to improve quality.ResponsibilitiesConduct root cause investigations and implement corrective actions.Evaluate current-state approaches and results.Develop and initiate standards...

  • Product Quality and Reliability Engineer

    hace 3 días

    San José, Costa Rica Intel A tiempo completo

    Quality is planned, worked for, carefully designed and executed. This position is vital to enrich the life of every person on the planet and you can do wonderful if selected for it. The **Product Quality and Reliability Engineer** develops, applies, and maintains quality and reliability standards for processing materials into partially finished or finished...

  • Product Quality And Reliability Engineer

    hace 1 día

    San José, San José, Costa Rica Intel A tiempo completo

    Quality is planned, worked for, carefully designed and executed.This position is vital to enrich the life of every person on the planet and you can do wonderful if selected for it.The **Product Quality and Reliability Engineer** develops, applies, and maintains quality and reliability standards for processing materials into partially finished or finished...

  • Staff Platform Expert Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionThe Team: The ServiceNow Platform Expert team within our Digital Technology Operations department is a high-performing group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms.We work collaboratively with application developers, product owners, internal users, and other...

  • Site Reliability Engineer

    hace 3 semanas

    San José, Costa Rica Oracle A tiempo completo

    Site Reliability Engineer-2200087E **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and...

  • Site Reliability Engineer

    hace 4 días

    Ubicación San José, San José, Costa Rica Udersol A tiempo completo

    Requisitos: Technical Requirements: - Bachelor-s degree in computer science, IT or other highly technical, scientific discipline. - 3+ Years experience in a Site Reliability role. - Ability to program with one or more high level languages, such as Python, Ruby, and Javascript. Experience with automation and scripting languages, including CloudFormation and...

  • Reliability and Security Professional

    hace 2 semanas

    San José, San José, Costa Rica Vs-Staffing A tiempo completo

    About the JobThis role is an exciting opportunity to join our team as a Site Reliability Engineer.You will be working closely with our IT team to deploy security controls and measures that safeguard against future incidents while ensuring system compliance and reliability.The successful candidate will have experience in site reliability engineering and be...

  • Site Reliability Engineer

    hace 6 días

    San José, San José, Costa Rica Oracle A tiempo completo

    Site Reliability Engineer-2200087E**Applicants are required to read, write, and speak the following languages**: English**Preferred Qualifications**Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas.Understand the end-to-end configuration, technical dependencies, and...