Client Solutions Manager

hace 4 días

San José, Costa Rica Aleph Holding A tiempo completo

IMS is an Aleph company that partners with and represents major social media platforms; including Twitter, Snapchat, Linkedin, Tiktok, Twitch, and many others in emerging markets across LATAM and Europe. Aleph is the largest global partner of more than 20 leading digital platforms, exclusively representing them across 90+ markets in Latin America, Europe, Africa, and APAC.

We’re on a mission to expand the reach of advertisers and partners to more corners of the world and together we can unlock and drive economic growth. Our relentless pursuit of success for our clients and partners is what boosts our growth and inspires us to power the digital ecosystem.

We’re growing fast and our ambition is huge - If you’re driven by progress and thrive on the challenge of relentless improvement, this is the role for you.

The Client Solutions Manager is a critical role in delivering best-in-class service for advertising clients. In partnership with the Client Partner and in collaboration with the Brand Strategist, the CSM is responsible for ensuring successful design and delivery of all assigned campaigns strategy, including original content, custom-built, high-impact and targeted media.

**Main Responsabilities**:

- Participate in strategic planning with sales to grow or generate new business opportunities.
- Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client facing reports.
- Collaborating with top advertisers to understand their objectives, recommending best practices, and developing effective campaigns
- Ability to manage large customer relationships and manage through conflict, driving groups to collective business decision.
- Providing feedback to product and tools teams to help us scale our advertising platform.
- Provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs and creatives efficiency metrics against defined KPIs) and delivery.
- Organize & manage account information, assets & data, and reports.

**Skills and Experience Required**:

- At least 3 years of experience in client relationship management and digital media.
- Bachelor’s degree in Advertising.
- Intimately familiar with online media planning, design and art control of advertising pieces.
- Strong communication and people skills (working directly with clients).
- Aptitude, creativity and a preference for working in collaborative teams and across business unit.
- Strong time management and problem-solving skills.
- Ability to multi-task under challenging deadlines still focusing on details.
- Fluent in English.

LI-DNI

**What can you expect from working at IMS by Aleph?**
- Competitive compensation & benefits
- Hybrid work model
- Dynamic environment, where ideas are valued regardless of your role
- International work and exposure to different cultures
- Professional growth

We are a vibrant community that embraces diversity, creativity, and excellence. Our members come from different backgrounds, cultures, and skill sets, but share a common passion for supporting each other and making a positive impact in the world.

Join our team and be part of an organization that values and invests in its people, where you can thrive both personally & professionally.

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