Shared Services Digital Process Engineer

hace 1 semana

Heredia, Costa Rica Citi A tiempo completo

The Digitial Process Engineer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the Business Operations Shared Services organization. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:

- Define tasks' scope and deliverables that support project goals in collaboration with stakeholders.
- Develop and maintain project trackers and plans and associated communications documents.
- Communicate effectively project expectations to stakeholders in a timely and clear fashion.
- Liaise with project stakeholders on an ongoing basis.
- Manage expectations with team members and other stakeholders.
- Identify and resolve issues and conflicts within the project team.
- Identify and manage project dependencies and critical path.
- Plan and schedule project milestones using appropriate tools.
- Track main project milestones and deliverables.
- Deliver and maintain progress reports, proposals, requirements documentation and presentations.
- Analyze results, and troubleshoot problem areas.
- Manage changes in project scope, identifying potential crises.
- Define project success criteria.
- Build and develop business relationships vital to the success of the project.

**Qualifications**:

- Excellent written and communication skills.
- Ability to influence, negotiate, and resolve conflicts as well as deal effectively with senior leaders from all functional backgrounds on all aspects of business operations.

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Business Strategy, Management & Administration
- **Job Family**:
Business Process Re-Engineering
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Shared Services Digital Process Engineer

    hace 7 días

    Heredia, Costa Rica Citi A tiempo completo

    The Digitial Process Engineer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Director, Shared Services

    hace 2 semanas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Shared Services Center Support Administrator

    hace 2 semanas

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Shared Services

    hace 1 semana

    Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.** **Shared Services - Front Line Manager Actions** Lead a Contact Center organization ranging from 50 - 100 agents including but not limited...

  • Shared Services

    hace 1 semana

    Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.****Shared Services - Front Line Manager Actions**Lead a Contact Center organization ranging from 50 - 100 agents including but not limited to...

  • Sr. Process Engineer

    hace 2 semanas

    Heredia, Costa Rica Spark A tiempo completo

    **Primary Duties and Responsibilities**: - Research, develop and implement projects, while lead internal, and/or external cross-functional teams-based process development and improvement efforts. - Implement and maintain control mechanisms and systems to follow up, measure the impact, and receive feedback of already implemented projects. - Responsible for...

  • Senior Process Monitoring Engineer

    hace 2 semanas

    Heredia, Costa Rica Equifax A tiempo completo

    **Senior Process Monitoring Engineer** The Senior Process Monitoring Engineer will be responsible for supporting business efforts to identify critical processes, building metrics to measure risks and compliance and develop improvement plans and facilitating the deployment of reports and visuals for compliance indicators **What you’ll do**: - Build...

  • Strategic Planner

    hace 1 semana

    Heredia, Costa Rica Digital Risk, LLC. A tiempo completo

    Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...

  • Process Engineer Compliance Support

    hace 1 día

    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Additionally, the Process Engineer Compliance Support will manage individual project priorities, deadlines, and deliverables, as well as support...

  • Process Engineer Compliance Support

    hace 2 días

    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Additionally, the Process Engineer Compliance Support will manage individual project priorities, deadlines, and deliverables, as well as support...