Senior Technical Engineer

hace 6 días


San José, Costa Rica Cloud Software Group A tiempo completo

**About Cloud Software Group**

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

**Position description**

**About This Team**
- Focuses on in-depth problem analysis of Cloud Software Group products.
- Ensures products are integrated successfully into customer environments.
- Utilizes fundamental troubleshooting skills and technical knowledge.
- Isolates, analyzes, and provides resolution to customer issues.
- Supports clients that can range in size from Small businesses to Large Enterprises.
- Job Description
- Performs sophisticated problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management
- Validates and qualifies sophisticated customer issues and business impact which may require collaboration with more senior-level team members or other vendors
- Gives and shares with others to expand the Cloud Software Group knowledge base in the form of new or updated technical articles/documents
- Passionate about issue resolution or prevention

**Duties and Responsibilities**
- Documents cases, recommendations, and resolutions clearly in the CRM system
- Achieves and adhering to established Service Level Agreements and Key Performance Indicators
- Ensure the work performed meets the quality standards within acceptable time schedules and customer commitments
- This role is required to be onsite, in-office.
- Some weekend work may be required.

**Required Experience/Skills**
- 3+ years supporting IT professionals in the Virtualization field
- 3 + years supporting end users, as well as, providing Microsoft Windows server support
- A strong practical understanding of the Active Directory and common networking protocols
- Obtained industry certifications (MCSE, MCA, or CCA)
- 3+ years of supporting enterprise customers in the Virtualization field
- Solid understanding of Layer 4-7 load balancing and SSL acceleration

**Education**

Requires a University Degree or equivalent experience and minimum of 3 years of prior relevant experience



  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**VMware Premier Support for Telco is provided by dedicated, global solution support teams, committed to making our customers successful through proactive and reactive support with specific telco-industry focused SLAs.As a VMware Premier Support for Telco Senior Technical Support Engineer you will...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Technical Engineer to join our team. As a member of our Enterprise Services group, you will be responsible for providing top-notch support to our valued Platinum customers.Your primary focus will be on addressing complex technical issues, working closely with our engineering teams to resolve problems, and...


  • San José, San José, Costa Rica Splunk A tiempo completo

    About the RoleThis dynamic position requires a Senior Technical Support Engineer to join our global technical support organization. The successful candidate will provide technical expertise and excellent customer experience around Splunk's security products and solutions.The ideal candidate will have extensive experience with Enterprise Security, UNIX...


  • San José, San José, Costa Rica Mobilize A tiempo completo

    **Job Overview:**The Senior Engineer position at Mobilize involves working on complex software projects, collaborating with cross-functional teams, and delivering high-quality results.This role requires strong technical skills, excellent communication abilities, and a passion for innovation.


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...

  • Automation Engineer

    hace 3 semanas


    San José, San José, Costa Rica Northwind Technical Services A tiempo completo

    Job Purpose:The Automation Engineer I is responsible for ensuring the safety, financial, and technical success ofprojects and work assignments related to the support, service, maintenance, and upgrading ofNorthWind's product offerings.Job Duties and Responsibilities:- Attend NorthWind in-house training- Design and review electrical drawings- Perform customer...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    **Description** **Position overview** As a Networking Technical Support Engineer you will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix ADC. You'll also utilize your troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...


  • San José, San José, Costa Rica Lightforce Ortho A tiempo completo

    **Job Summary**This role involves contributing to the growth of our industry-changing tech company. As a Senior Software Engineer, you will be responsible for full-stack software development, system architecture, implementing new features, and collaborating with other developers.Key Responsibilities:Design and develop scalable software...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    We are seeking a highly skilled and experienced Senior Virtualization Engineer to join our team. As a Senior Virtualization Engineer, you will be responsible for designing, implementing, and managing complex virtualized infrastructure environments.About the Role:Design and implement virtualized infrastructure solutions using VMware and Windows...

  • Senior Product Engineer

    hace 4 semanas


    San José, San José, Costa Rica Laborintos A tiempo completo

    Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores y países, garantizando de esta manera la prestación de un servicio oportuno y resolutivo a cada una de las empresas que nos confían la selección y/o el...


  • San José, San José, Costa Rica Answerhero A tiempo completo

    Who We AreFor over a decade, AnswerHero has supported thousands of small and medium businesses with professional call-answering solutions.We pride ourselves on delivering exceptional customer service and innovative technology.Our mission is simple: We care for our employees, and our employees care for our clients.As our team continues to grow and evolve,...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Company Overview">At Microsoft Corporation, we're committed to empowering every individual and organization on the planet to achieve more. Our products and services are designed to help people connect, communicate, and collaborate in new and innovative ways.">Job Description">We're seeking a highly skilled and experienced Senior Service Engineer to join our...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewWe are seeking a talented Senior Software Development Engineer to join our team at Experian. As a key member of our technical team, you will play a crucial role in designing, developing, and deploying cutting-edge software solutions that drive business growth and success.

  • Senior Engineer

    hace 6 días


    San José, San José, Costa Rica Geopaq Logic A tiempo completo

    Job Title: Senior Engineer (SQL Developer) 1 position Job Summary: Seeking a Senior Engineer (SQL Developer) with 7-10 years of experience to design, optimize, and maintain high-performance SQL databases, ensuring data integrity and security.Ideal candidates will have strong SQL expertise, experience preferably in the retail domain, and proficiency in...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    **Role Summary**We're seeking a Technical Solutions Engineer to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll work closely with clients to resolve complex technical issues and provide expert guidance across teams.You'll be responsible for analyzing technical problems, identifying areas requiring expertise, and...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    **Senior Escalation Engineer Virtualization** Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job for...

  • Senior Appops Engineer

    hace 4 semanas


    San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for...