Academy Associate

Job Function: Cloud & Software Services Why SoftwareONE?:
**About SoftwareONE**:
We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. This includes to help with the design and implementation of the whole technological strategy, being a trustful partner by purchasing the optimal software and cloud solution and managing and optimising the software inventory.

The role:
**Role Summary**:
modification (Azure, Office365, MS Teams, AWS, and others).

This is a client-facing role that advises the customer on delivery activities and business use cases related to the

Technology Services practice. The Associate will coordinate with back-end development and security and present

finding and recommendations to the clients while driving consultative selling activities within the customer

environment.

**Onboarding**
The Associate will attend a 3-month SoftwareONE Academy training to learn about SoftwareONE’s business model,

service offerings, and business culture. During this time, the Associate will have opportunities to be paired with expert

mentors and shadow live customer engagements.

**The Role**
The Associate will:

- Deliver high-quality project delivery documentation.
- Provide guidance to customers, driving solution architecture, and ensuring solution strategy is optimally

aligned with the customers desired business outcome.
- Perform infrastructure analysis and articulate areas of risk to make recommendations on how to avoid pitfalls.
- Maintain and manage successful relationships with key stakeholders, management, and technical groups.

Additional responsibilities may include:

- Track solution deliverables towards the timeline and statement of work.
- Develop deep relationships with key customer IT decision makers, who drive long-term security management

and cloud adoption within their company.
- Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and

competitive insights, and share within the technical community.
- Responsible for supporting and improving on an on-going basis the security components within the technology

services field operations.
- Create documentation and reports on engagement

What we need to see from you:
**Required Personal & Interpersonal Skills**
- Exceptional English communication skills, both written and verbal (85% or higher).
- Excellent active listening skills.
- High emotional intelligence and self-awareness, with the ability to learn from past experiences.
- Ability to articulate messages to executives and technical resources.

**Required Technical Knowledge, Skills & Abilities**
- Demonstrated ability to adapt to new technologies and learn quickly.
- Broad business, operational, and technical infrastructure knowledge.
- Highly motivated and results oriented.
- Strong problem solving and critical thinking skills.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of

information with attention to detail and accuracy.
- Ability to evaluate requirements and technical specifications for solution design fit

**Desirable Skills & Certifications**:
Preferred: Knowledge in the following technology areas:

- Security Configurations
- Software Development Lifecycles
- Office/Microsoft 365
- Azure/AWS Architecture
- SCCM & Intune (OSD)
- Degree preferred, but not required (in the field of Computer Information Systems/Computer Science and/or or

equivalent combination of experience and education).

What you should really know about us.:
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.

Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.

Patrick Winter, Founder.

What we expect from our employees:
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.

Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.