Technical Trainer

Company Description

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

**Job Description**:
**Position: Technical Trainer**
**Location: Remote within Costa Rica**

We are looking to hire a dynamic Technical Trainer for the Zscaler Training Team.
The primary responsibility is to provide training for Zscaler customers and partners.

**Location and Travel**:

- This individual will be home-office or corporate office-based to deliver virtual online or customer/partner onsite training and complete training configuration and troubleshooting tasks.
- They must be able to travel domestically and internationally to deliver training and certification to Zscaler’s rapidly growing customer and partner community.
- Travel, when not restricted by corporate or local health policies, could be as frequent as up to 75%.
- The trainer should be flexible to conduct training sessions on different regions of the globe and time zones.

**Responsibilities/What You’ll Do**:

- Instruct Zscaler technical courseware and certification online and in the classroom, demonstrating effective instructional techniques and representing Zscaler in a professional manner.
- Configure and troubleshoot Zscaler training environments including Zscaler Zero Trust Exchange Platform and Cloud Protection (ZCP) solutions as well as general network connectivity, communication, and authentication services and devices. This includes:

- Connecting to and managing remote training labs and related online services, configuring student training pods and troubleshooting the training environment operation.
- Maintain class roster, attendance and collect surveys at the end of the class.

**Skills**:

- Demonstrate classroom management skills such as effective presentation, checking for understanding, listening actively to students, building audience rapport, and demonstrating cultural sensitivity.
- Provide effective instruction to students in advanced networking topics including:

- Zscaler products, features, and capabilities,
- Security, authentication protocols, and processes such as PKI, Windows/ Azure AD, Firewalls, and Web Proxies, and

Configure and troubleshoot virtual training environments including:

- Windows servers running enterprise services such as Active Directory, DNS, file sharing, and remote access,
- Windows and Linux clients,
- Experience as a technical instructor in network security, cloud, or SaaS technology,
- Demonstrated the ability to quickly learn new products and technologies.
- Interest in course development and instructional design and developed hands-on training exercises and presentations.

**Qualifications**:
**Qualifications/Your Background**:

- 10+ years of experience in technical training
- Preferred Bachelor’s degree in technology major with minor in communications, or a related field (i.e., technical/communications certifications are also acceptable).
- Excellent oral, written, analytic, and organizational skills.
- Detail oriented, and able to think and train in context with the target audience.
- Ability to mentor and influence without authority.
- Self-motivated and effective in a fluid environment.
- Must possess creativity and a sense of humor.
- Able to work independently and as part of a team.

Additional Information

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, location and relevant education or training

All your information will be kept confidential according to EEO guidelines.

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**What You Can Expect From Us**:

- An environment where you will be working on cutting edge technologies and architectures
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity

**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.