Sales Operations Support Analyst

Company Description
**Channels Operations Support Analyst**
Our Mission
At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Job Description**:
This role requires a strong and collaborative individual who is detail and process-oriented, to deliver data management, validations, and business reporting, and develop recommendations. The company is in a rapid growth phase and provides a challenging environment where the creativity, resourcefulness, and effectiveness of driven individuals are put to the test daily. This position supports our Sales Operations organization as well as field personnel and channel partners. You can expect a great level of collaboration and appreciation from your peers in the accomplishment of your objectives.
- Manage requests from internal organizations and partners:

- Working with the Education Team on finding and moving Partner earned Certificates so they can be counted correctly for our Compliance Reviews
- Answer general questions and administration of Deal Registration
- Help coordinate our Compliance Review with the different worldwide teams
- Provide clean housekeeping in SFDC. You will be working on partner and distributor accounts, contacts, update our Tracker tool, and update our Partner Locator tool
- Working with our Customer Support Team to provide feedback on our Eval Tool regarding licenses and Support Portal access
- Follow up on New Partner Applications, Partner Due Diligence Process, OTA (One Time Agreement) Process
- Creating Partner Letters & Manufacturing Forms for various regions
- Documenting processes and working on improving these processes where possible
- Assisting with general and ad-hoc channel related requests
- Collaborate with internal sales operations teams to ensure projects are met and successfully delivered

**Qualifications**:

- 2-4 years of Channels/Partners support in a high-tech company, with demonstrated ability to develop processes, analyze results, manage high priority projects and tight deadlines
- Proven self-starter with a high-energy, company first, positive attitude that thrives in fast-paced environments
- Excellent verbal & written communication, with the ability to articulate complex ideas effectively to peers and executives alike
- Ability to build trust, lead through influence, and collaborate across teams and functions
- Experienced with SFDC (preferably), or other CRM tools, and Google Suite, databases, or other data management tools
- Experienced with ticketing systems, such as Service Now (preferably), Jira, ZenDesk

Additional Information

Our Commitment

We’re trailblazers who dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: We can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with disabilities.

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.