Learning & Development Manager

hace 6 días

San José, Costa Rica BMA Group A tiempo completo

This role oversees talent systems, instructional and content design, development, and deployment for Leadership Development Programs. The position administers, coordinates, reports, and leverages the functionality of company talent management systems including Workday (or other) performance module, LMS and eLearning content with the support of a team of co
- workers focused on both systems, and Instructional Design. This role will enable co-workers on upskilling and talent management processes and electronic tools necessary to help drive clarity and adoption, maintain the integrity of our talent management strategy via governance, and document and deploy process improvements that empowers management and co
- workers. Support includes, but is not limited to, training and development and talent profiles. The incumbent will also be responsible for improving logistics and event management for existing and new organizational talent management programs including maintaining training and development records and ensuring colleagues receive the proper training relative to their role. The incumbent collaborates with leaders, departments, and committees to organize and deploy development materials, arrange training locations and other logistics, create and distribute updates and reports, track expenses, liaison with internal and external talent management providers, and partner with internal functional and business partners to manage all learning management system (LMS) activity. The incumbent will manage a team of several co-workers.

**Responsibilities**:

- Designs, develops, and deploys learning and development programs including facilitation, Train-the-Trainer, measurement
- Provides program management and oversight for Leadership Development Programs and other key programs locally
- Conduct organizational development initiatives; recommend change management solutions and performance assessment tools.
- Locally track training and other talent programs using company’s learning management system (LMS) and talent performance modules
- Work with internal and external suppliers to ensure the administration of the LMS, eLearning content
- Provide superior local customer service with high levels of responsiveness and knowledge or expertise.
- Additional duties as assigned
- Meets attendance and punctuality standards

Knowledge, Skills and Experience:

- Minimum 5 years of experience of relevant work experience is required.
- Required Minimum Education: Bachelor's Degree
- Able to execute instructions and to request clarification when needed.
- Able to perform basic mathematical calculations.
- Able to communicate clearly and convey necessary information.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.

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