Process Improvement Lead

hace 6 días

Heredia, Costa Rica Citi A tiempo completo

The Finance and Risk Shared Services (FRSS) Process Improvement Lead is a professional with broad experience in Lean, able to conduct and lead business process reviews, identify process improvement opportunities, and drive execution of reengineering in FRSS. This position supports the Global FRSS Process Improvement organization, partnering with Reporting Operations Managers and function’s leaders to identify and structure strategic process improvement programs and projects to drive full-scale process transformation. **Key responsibilities include but are not limited to**: Leads and drives complex, cross-functional Lean programs, and training for business and functional partners, including: - Scoping and planning the projects (deliverables, timelines, resourcing, etc.). - Leading the project teams in identifying waste and pain-points in the process using Lean tools (including basic Process Mapping, VSM, SIPOC’s, Time and Motion studies, Benchmarking, etc.) and presenting findings to Senior Leadership. - Organizing and leading Kaizen workshops, guiding the project teams on executing Root Cause Analyses and identifying Action Plans for the elimination of Root Causes to solve various Business and Process issues that achieve project/program objectives. - Developing “To-Be” processes, documenting identified policy and procedure gaps and a plan to implement the future state. - Partnering with Business and Finance to estimate benefits for inclusion into budget plans, and monitoring achievement of benefit targets - Delivering Lean training courses In addition to being able to work with and influence Senior Management, this will require a commitment to staying up to date with which technologies are best suited to different use-cases and to translate those into business cases with a clear ROI. Develops and deliver program reporting and senior stakeholder presentations. **Qualifications**: Experience in management consulting and/or developing automation solutions for Operations and Services will be highly valued. - Data analytics, especially workload, cost analysis and internal/external benchmarking. - Ability to influence and work effectively with Senior Managers and with large teams across countries, functions, and businesses. - Understanding of the drivers of value, including the ability to size and prioritize large-scale initiatives across Businesses and Functions. - Strong communication skills and the ability to structure logical analysis in presentations. - An in-depth understanding of Excel and PowerPoint. - An understanding of Citi's businesses and Finance function, the major strategic issues and the Senior Management landscape would be beneficial. - Highly motivated, organized, and methodical. - **Job Family Group**: Finance - **Job Family**: Fin Solutions Dsgn & Implement - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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