Linux Support Engineer, Amer
hace 1 semana
This role is an opportunity for a hands-on engineer with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.
If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
**What is a Linux Support Engineer?**
We regularly solve interesting, technical problems. From triaging Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.
We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
**Benefits**
- Work from home, no "return to office" - take back those commuting hours and save those vehicle/transit costs
- Daytime working hours - support your work/life balance
- Additional mentoring opportunities with some of the best in Linux, OpenStack, and more
- Time off for conferences, obtaining certifications, conference and tuition costs covered
- Ongoing talent development program
- Initial mentoring program to bring up to speed on needed technologies
**Requirements**:
- Excellent verbal and written communication skills in English.
- Hands-on experience supporting Linux systems including 2 or more of:
- Virtualization - primarily using KVM or OpenStack.
- Containers - especially with Docker, LXD/LXC, or Kubernetes.
- Storage technologies - block, object and network.
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Cloud computing (provisioning, monitoring, orchestration, etc.)
- Troubleshooting experience:
- Basic reading of stack traces to be able to search for duplicates, escalate to the correct team.
- Understand OS and Application level bugs and advise on next steps
- Programming fundamentals in any language.
- Customer support experience:
- Customer needs are top priority
- Communicate clearly and set the right expectations.
- Ability to travel
**Activities**
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical's portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
Background check required
**About Canonical**
Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of people and organisations. Our services are helping businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer:
- 100% Work-from-home
- Learning and Development
- Competitive Salary
- Recognition Rewards
- Annual Leave
- Priority Pass for travel
LI-Remote #LI-ET1 #stack
-
Amer Linux Support Role
hace 1 semana
San José, San José, Costa Rica Canonical - Jobs A tiempo completoBecoming a Linux Support Engineer at Canonical means being part of a dynamic team that drives innovation in the world of open-source technology.As a key member of our team, you will have the opportunity to work on a wide range of exciting projects, from developing and testing new features to troubleshooting complex issues and collaborating with...
-
Senior Linux Support Engineer
hace 4 semanas
San José, Costa Rica Oracle A tiempo completoSenior Linux Support Engineer-22000CPG **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Department Description** Oracle Cloud Infrastructure combines the elasticity and utility of public cloud with the granular control, security, and predictability of on-premises infrastructure to...
-
Senior Linux Support Engineer
hace 4 semanas
San José, Costa Rica Oracle A tiempo completoSenior Linux Support Engineer-220001TN **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** **Department Description** Oracle Cloud Infrastructure combines the elasticity and utility of public cloud with the granular control, security, and predictability of on-premises infrastructure to...
-
Linux Support Engineer Position
hace 1 semana
San José, San José, Costa Rica Oracle A tiempo completoAbout the JobWe are seeking a skilled Senior Linux Support Engineer to join our team at Oracle. As a key member of our Support organization, you will play a vital role in delivering exceptional post-sales support and solutions to our customers.In this position, you will serve as the primary point of contact for customers, resolving complex technical issues...
-
Linux Engineer
hace 4 semanas
San José, Costa Rica Praxis A tiempo completo**PRAXIS **is a leading company that seeks to strengthen companies through the use of specialized methodologies and tools and with a focus on consulting, integration, outsourcing, and systems development. We´re looking for a **Linux Engineer** MAIN SKILLS: (building servers, configuring, setting up, etc) - 6+ year’s of experience as Linux...
-
Linux Engineer
hace 9 horas
San José, Costa Rica Praxis A tiempo completo**PRAXIS **is a leading company that seeks to strengthen companies through the use of specialized methodologies and tools and with a focus on consulting, integration, outsourcing, and systems development. We´re looking for a **Linux Engineer** MAIN SKILLS: (building servers, configuring, setting up, etc) - 6+ year’s of experience as Linux...
-
Linux Escalation Support Engineer
hace 4 semanas
San José, Costa Rica Microsoft Corporation A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Linux Escalation Support Engineer
hace 2 días
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Linux Escalation Support Engineer
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Linux Embedded Systems Engineer
hace 6 días
San José, San José, Costa Rica Wind River A tiempo completoAbout the RoleWe are seeking an experienced Linux Embedded Systems Engineer to join our Professional Services Studio team at Wind River. As a Senior Engineer, you will be working on a variety of Linux releases and leading-edge hardware platforms.
-
Senior Engineer
hace 1 semana
San José, Costa Rica Wind River A tiempo completo**Senior Engineer (Professional Services)** **Costa Rica** Wind River believes that some things are so important they simply cannot fail. That is why we exist. Wind River software has been running the computing systems of the most important critical infrastructure that demand the highest standards for safety, security, performance, and reliability. Found...
-
Linux System Engineer Position
hace 1 semana
San José, San José, Costa Rica Oracle A tiempo completoAbout the RoleAs a Senior Linux Support Engineer at Oracle, you will be part of our Support organization, focusing on delivering post-sales support and solutions to our customer base. This involves resolving technical questions regarding the use of and troubleshooting for our Electronic Support Services.Your primary point of contact for customers, you will...
-
Linux Technical Account Manager, Amer
hace 1 semana
San José, Costa Rica Canonical - Jobs A tiempo completo**Role Description** Linux Technical Account Managers are key to servicing our enterprise customers and partners, serving as the assigned engineering and technical escalation point, and are typically amongst the most experienced members of our Support Engineering teams. This role is an opportunity for a technologist with a passion for Linux to drive the...
-
Cloud Infrastructure Linux Support Role
hace 1 semana
San José, San José, Costa Rica Oracle A tiempo completoAbout Our TeamWe are seeking a highly experienced Senior Linux Support Engineer to join our team at Oracle. As a key member of our Support organization, you will play a critical role in delivering exceptional customer service and support.The ideal candidate will possess excellent technical skills, a strong understanding of Oracle products and services, and...
-
Linux Technical Account Manager, Amer
hace 7 horas
San José, San José, Costa Rica Canonical - Jobs A tiempo completo**Role Description**Linux Technical Account Managers are key to servicing our enterprise customers and partners, serving as the assigned engineering and technical escalation point, and are typically amongst the most experienced members of our Support Engineering teams.This role is an opportunity for a technologist with a passion for Linux to drive the...
-
Embedded Linux Engineer
hace 6 días
San José, San José, Costa Rica Wind River A tiempo completoCompany Overview\Wind River is a world leader in providing embedded Linux platforms based on the Yocto distribution that is used in various industries, including Telecom, Industrial, Medical, and A&D.\We have more than 30 years of experience developing embedded operating systems, working with leading silicon companies, and contributing to open-source...
-
Especialistas en Linux
hace 3 semanas
San José, Costa Rica Grupo CMA A tiempo completo**Acerca de la vacante**: **Funciones del Puesto**: Garantizar el tiempo de actividad (uptime) de los sistemas operativos, capa de virtualización y hardware. Validación de recursos en Hardware (Capa de virtualización). Implementación y solicitudes de recursos (Nuevas máquinas, storage, memoria, CPU). Configuración de recursos (Servicios, volúmenes...
-
Senior Linux/Windows Server Engineer
hace 3 horas
San José, San José, Costa Rica Akamai A tiempo completoAbout the RoleAkamais Infrastructure Services team is seeking a skilled Senior Linux/Windows Server Engineer to join our team. As a member of this team, you will be responsible for handling day-to-day support operations of Linux & Windows Servers that are part of Corporate IT.The ideal candidate will have a strong background in Linux and Windows server...
-
Linux Boot Architecture Engineer
hace 6 días
San José, San José, Costa Rica Canonical - Jobs A tiempo completo**About the Role**We are seeking a software engineer passionate about Linux systems, hardware architectures, and the open-source community to join our Ubuntu Foundations Engineering team. The ideal candidate will have experience with early boot technologies, including boot loaders and firmware, and a love of technology and working with brilliant people.**Key...
-
Windows Linux Engineer
hace 6 días
San José, San José, Costa Rica Idt Corporation A tiempo completoWe are seeking a highly skilled Senior System Administrator to join our team at Idt Corporation. As a key member of our systems engineering team, you will be responsible for designing, deploying, and maintaining critical infrastructure across the organization.Responsibilities:Provide 24/7/365 support for mission-critical services.Design, deploy,...