Senior Account Manager

Job Function: Field Sales The role:
We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.

We are thrilled to announce an opportunity to join our team as:
**Senior Account Manager**

Full-time | Costa Rica | Hybrid model

An Account Manager at SoftwareOne is responsible for cultivating and nurturing deep client relationships while delivering the best of our software solutions. Taking ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with Operations Managers and Customer Success Managers (CSMs) will be essential to ensure seamless solution delivery. Leveraging the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.

**The role**:
**Foster Deep Client Relationships**
- Develop and maintain strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives.
- Act as the primary point of contact for client inquiries, escalations, and feedback.

**Drive Revenue Growth**
- Own revenue, profit/loss, and growth objectives for assigned client accounts. Identify opportunities for upselling, cross-selling, and contract renewals, maximizing the value of SoftwareOne's offerings to clients.

**Collaborate Across Teams**
- Work closely with Operations Managers and CSMs to ensure timely and successful delivery of solutions to clients.
- Coordinate with internal teams to address client needs and resolve issues efficiently.

**Solution Delivery Oversight**
- Monitor the progress of solution delivery, ensuring that client expectations are met or exceeded.
- Proactively identify and address any roadblocks or challenges that may arise during implementation.

**Resource Allocation**
- Utilize SoftwareOne's resources effectively to address client queries, solve problems, and deliver value-added services.
- Engage with technical experts, consultants, and other relevant teams as needed to support client requirements.

**Opportunity Identification**
- Continuously assess client accounts for opportunities to expand and enhance SoftwareOne's presence.
- Proactively identify areas for improvement and propose innovative solutions to meet evolving client needs.

**Performance Tracking and Reporting**
- Track key performance metrics related to revenue, client satisfaction, and account growth.
- Prepare regular reports and updates for internal stakeholders, highlighting achievements, challenges, and action plans.

What we need to see from you:
**Profile**:
Systems engineer with a related background with 10 - 12 years of experience in the role of Senior Account Manager in technological solutions.
- In-depth knowledge of specific technology solutions and project management offered by the company. Planning, execution and supervision of technology implementation projects, including technology management software, data analysis platforms, and cybersecurity, among others.
- Ability to understand the client's technical and business needs and translate them into viable solutions using available technology.
- Create Relationship Nurturing Skills.
- In-depth understanding of the industry and market landscape relevant to the organization's products or services.
- Comprehensive knowledge of the sales cycle and delivery process within the organization.
- Proven commitment to delivering exceptional customer service and exceeding client expectations, with clear awareness of the customer's business strategy and planned business outcomes.
- Develops and maintains strategic account plans to improve value-driven relationships with customers. Maps out the process of closing multiple deals to retaining and growing the relationship as well as matching the swo strategy to the customer's own business strategy.

**Soft Skills**:

- Excellent verbal communication skills with the ability to articulate ideas, negotiate terms, and influence stakeholders effectively.
- Self-driven / motivated and initiative take.
- Team player, continuous learner and instigator of innovative practices.
- Project Management skills.

**Desirable skills**:

- English level B1 in speaking, writing and listening.

Why SoftwareOne?:
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of e