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**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
As a member of the Systems Engineering Team, you will be responsible for maintaining various initiatives in our Commercial Systems.
This role will be an integral part of the overall System Engineering team and closely partner with both internal and external teams to manage vulnerabilities, scan results, patching/update/upgrade projects. The role requires technical understanding of systems engineering knowledge including operating systems (Linux), configuration management, change management, security scans, vulnerability analysis and remediation.
The position requires collaboration and partnering with many teams across the enterprise to ensure all systems are meeting the company's SLAs for vulnerability and government compliance.
The position requires working in a team to formulate solutions to solve issues and problems in a timely manner to meet internal and government SLAs.
**What you get to do in this role**:
- Understand issues currently facing the environment and derive long term solutions.
- Follow up those decisions with proper execution / tracking of the effort.
- Partner with stakeholders and customers, help them understand the nuances of the infrastructure with respect to compliance and security.
- Partner with external teams, such as compliance and security teams, to maintain high standards of security to satisfy federal mandates.
- Create / Update / Enhance documentation and knowledge articles.
- Review, consult and prepare for planned change introduction to ServiceNow environment.
- Analyze the vulnerability scan results and fix them appropriately
**Qualifications** To be successful in this role you have**:
- 5+ years of related experience as System Engineer
- Hands-on experience with large system designs and operations, preferable Linux
- Experience with programming languages such as python
- Solid understanding of systems engineering concepts and components
- Experience in cloud environments, such as AWS (Amazon Web Services), Azure, or Google Cloud
- Ability to partner with peers who are globally distributed.
- Effective communication skills and empathy for customers.
- Ability to learn about recent technologies in a fast-paced environment.
- Ability to clarify ideas, problems, and solutions.
- Strong coordination & troubleshooting skills in handling Complex Incidents & escalations.
**Other skills that will be nice if you have them**:
- DNS, Mail, Networking, System OS, Load Balancer, DB, etc.
- Experience with security scanners results, vulnerabilities, and vulnerabilities resolution
JV20
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
