Trilingual Server Support Specialist
hace 2 semanas
**Objective**:
To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries via the phone or mail.
**Hard skills**:
- PC hardware hands on experience.
- 2-3 years of experience working with Networks and PC accessories and devices.
- Basic to intermediate Linux (RHEL, SuSE, CentOS, and other distros)knowledge (familiar with command line interface).
- Basic VMware ESXi Server and VSphere knowledge (desired).
- Basic HyperV knowledge (desired).
**Soft skills**:
- Experience setting up a local area network.
- Understanding of computer architecture.
- Experience with repair, configuration, upgrading, and maintenance of wide range of PC related equipment, components, and software.
- Strong troubleshooting and analytical skills.
**Responsibilities**:
- To help customers and peers by providing a quality service, outstanding technical solutions and thus, guarantee total satisfaction and accomplishment of client’s requirements and expectations.
- To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through on-line networks, and/or mail, and resolve the issue accordingly.
- To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
**Benefits**:
- Tech Academy.
- Monday to Friday Schedule.
- Educational Reimbursement.
- Private Medical Insurance.
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