HR First Contact Employee Experience

hace 2 días

Orotina, Costa Rica GSK A tiempo completo

In GSK Consumer Healthcare, we are on an incredible journey as we prepare to create a new, standalone, world leading company with a 100% single-minded focus on everyday health. We are doing this at a time when the work we do has never mattered more. With the COVID pandemic, people are increasingly looking for ways to manage their own health and wellbeing and to take care of their families. This is where we come in. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge, and expertise, we are uniquely placed to deliver better everyday health to millions of people around the world and grow a strong, successful business. This is an opportunity to be part of something special.”

As a modern employer, we empower you to be yourself, share ideas and work collaboratively.

**_
Your Responsibilities: _**This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:
First point of contact for all HR related queries from site-based line operators and line managers with extremely limited access to hardware. This role will involve speaking directly with colleagues via a phoneline regarding their HR queries and providing end-to-end navigation support, advice and resolution in a timely manner. This role will also be responsible for ensuring effective triaging of more complex cases to the appropriate HR colleague whilst remaining the main point of contact for the line manager / line operator.

The role will report in the Team Leader within the relevant regional delivery centre. There will be a close working relationship with a dotted line into the HR site lead to ensure appropriate prioritisation of activity in line with business objectives and that continuous improvements to processes and ways of working are addressed.

**_
Why you?
- **

**Basic Qualifications**:
We are looking for professionals with these characteristics to achieve our goals:

- Advanced university student in Business Administration, Psychology, Human Resources or related field.
- English Level: Advanced.
- French Level: Intermediate will be a plus.
- Portuguese Level: Intermediate will be a plus.
**Preferred Qualifications**:
However, if you have the following, it would be a plus:

- Previous experience working in a HR Customer Support, HR Data Management or in a Shared Services or Support Centre.
- Experience in Workday, Service Now or other systems related.
- Microsoft Office knowledge (Excel, Word, PowerPoint).

**Inclusion & Diversity at CH**:
**Inclusion and diversity at GSK are key for our success.** Here, you will thrive through bringing your **unique experiences** to both our company and the recruitment process. We want you to **be you, feel good and keep growing your career.**
**GSK is an Equal Opportunity and Affirmative Action Employer.** Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations. **Beyond this, we commit to our values of integrity and respect towards every applicant.**
**We want to hear from you and support with** **any adjustments that you may require during the recruitment process.** Please get in touch with our Recruitment Team to further discuss this today.
- Important notice to Employment businesses/ Agencies_

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