Senior Manager Call Center

**About Us**

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you

The Senior Manager Call Center primary responsibilities include coordination of production activities to ensure that business objectives are achieved, being a liaison with top management, assisting in the development of strategic plans for operational activity, and implementing and managing operational plans. This position includes creating, implementing and executing on new strategies / processes, improving and executing on current strategies / processes, collaborating with other departments to drive department success. Other responsibilities include monitoring performance, reporting status, implementing improvements, ensuring quality, managing quality and quantity of employee productivity. Additionally, the Senior Manager may supervise, direct and develop a team of Group Managers and Division Managers.

**Drives for Results**: Manage Operations activities to ensure business goals are achieved.
Create, develop, implement and execute new and current strategies and processes. Monitoring performance, reporting status, implementing improvements, ensuring quality, managing quality and quantity of employee productivity.

**Innovation & Agility**: Autonomously create effective solutions to problems of moderate scope and complexity and easily work around roadblocks. Develop more cost-effective processes, reduce waste while also increasing productivity. Highlight process and task simplification opportunities.

**Leading and Enabling Change**: Coordinate solutions across multiple geographies with both internal and external partners. When necessary, act as Project Manager to drive initiatives to implementation.

**Building Effective Partnerships**: Act as a liaison with top management, collaborating with other departments to drive department success.

**Developing Self and Others**: Ensure appropriate staffing by recruiting, selecting, training / orienting team. Communicate job expectations, plan work, monitor and appraise results and establish priorities. Ensure employees achieve business goals and agreed development goals.

**Education**:
Required: Bachelor or equivalent work history

Preferred: Masters/Advanced degree

**Experience**:
Required: 5+ years in operations management, strategic planning and/or process design, management consulting or business analysis.

Preferred: Financial services or legal experience.

**Knowledge/Skills**:
Required: Demonstrated analytical, problem solving and partnership / relationship management skills. Strong proficiency in MS Office.

Preferred: Understanding of FDCPA, FCRA, and regulatory requirements.

LI-MCM

**What We Offer**

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.