Support Center Technician Ii

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.
- Position purpose: Performs all (routine and non-routine) procedures necessary to administer access to enterprise systems. Maintains integrity of security databases, auditing all platforms and reviewing control-based reports on security activity. Contributes to the Security and Compliance team’s systems development, including planning, testing, support, documentation, and training. Provides Identity and Access management consulting to project teams, operational staff, and management. Provide strong technical support to L.L. Bean employees by answering questions, diagnosing, and resolving complex problems related to the various computer technologies, ensuring a timely resolution, and always addressing customer service with excellence.
- This is a CR-based position. To be considered, please be aware that you must be currently authorized to work in Costa Rica._

We offer:
- Extraordinary employee experience- Flexible schedule- Working from home- Fitness subsidy- Education subsidy- 3 paid days to enjoy outdoor activities- 5 Personal/sick days- L.L.Bean employee discount- Asociación solidarista- Life and medical insurance- Company doctor

About you:

- Education Level: 2 years Technical Degree
Technical Experience: 2+ years
- English level: C1 (Advanced)

Skills and Qualifications:
- Knowledgeable in Active Directory, Azure, O365, PowerShell and SQL.- Good understanding of JSON, IAM management solutions, Mainframe, and AS 400 systems.- Solid proficiency in Excel.- Ability to work with confidential data regularly - highly trusted position.- Good understanding of the business functions and contacts.- Build effective working relationships with others in local/remote locations. Good team player.- Excellent organizational skills.- Strong problem-solving skills.- Detail-oriented and continuous process improvement mindset.- Excellent collaboration skills.- Makes sound decisions on routine matters.- Bias for learning. Fast learner.- Work well in a changing environment, high adaptability (new processes/systems).

About the role:
- Provide system security access, conduct internal security audits supporting Cybersecurity and vendor audits, collaborate with L.L. Bean Business areas with security-related projects, and ensure compliance with information security policies and organization standards.- Collaborate as a Subject Matter Expert in projects, documentation, training for new resources and effective ticketing system utilization and maintenance.- Troubleshoots and solves routine I.T. security access issues, including 3rd party service-provider solutions.- Remain proficient in technologies supported by Client Support Center to deliver prioritized assistance across all channels to end-users facing software, hardware, and network issues, ensuring timely incident resolution according to agreed SLA with excellent customer service skills.- Participates in 24/7 On-Call rotation.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit

to learn more.

Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.