Noc Support Engineer

hace 6 días

San José, Costa Rica CommandLink A tiempo completo

At CommandLink we're making corporate I.T. easier and revolutionizing support. CommandLink has been recognized by AT&T as the fastest growing business partner and received numerous industry awards. We service global customers ranging from the largest private companies to the fortune 1000. We transformed how businesses manage the telco tech stack: ISPs, network, security, and collaboration services using software. The products we build help our customers run their businesses, collaborate, and get more work done with less effort. We are I.T. acceleration and bottom-line results.

ESSENTIAL DUTIES / RESPONSIBILITIES:

- Working with customers to resolve any service problems: SDWAN, Internet, Hosted Voip,
- Understanding of basic LAN configurations (Routers / Firewalls) and Microsoft operation systems
- Handling new customer managed service provisioning support functions Interfacing with vendors to resolve support issues
- Owning support issues from start to finish
- Keeping customers happy with superior support and a level head--going the extra mile
- Regular follow-up with customers and vendors relating to a support case

EDUCATION AND EXPERIENCE:

- Cisco CCNA certification, or equivalent experience
- High school degree is required
- 1-3 years of related experience working is a fast-paced environment

KNOWLEDGE, SKILLS, AND ABILITIES:

- Command line experience with Cisco, Fortinet, Juniper and Configure firewalls such as Fortinet and Versa-Networks
- Understanding and experience with BGP, OSPF and VRRP
- Experience with COS/QOS
- Excellent organization skills
- attention to detail,
- Ability to multi-task assignments and follow process flow are required
- Experience with basic routers / firewalls and NAT (Network Address Translation)
- Must have excellent communication and analytical skills to effectively understand and resolve customer issues.

Required:
SDWAN experience with any of the following

Versa, Fortinet, Velo, Viptela

Hosted Voice

MetaSwitch Experience

**Why you'll love life at CommandLink**
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Generous medical, dental, and vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations, when travel opens up
- Employee referral bonuses to encourage the addition of great new people to the team
- Company delivers lunch to you on Fridays
- We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Application Question(s):

- What firewall vendors have you worked with?
- What SDWAN vendors have you worked with?
- Do you have Experience with Hosted Voip?
- What salary are you seeking?

Work Location: Remote

Application Question(s):

- What firewall vendors have you worked with
- What SDWAN vendors have you worked with
- Do you have Experience with Hosted Voip
- What salary are you seeking

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