Project Manager

HR Shared Services (HRSS) provides Talent Acquisition, Employee Lifecycle, Data Services, Total Rewards, and Stakeholder Services to employees across the globe. Our mission at HRSS is to develop a world-class global HR infrastructure that provides services, processes, and tools to enable businesses to manage their employees while assisting in the management of cost, risk, growth, and quality. In partnership with HR, HRSS strives to provide excellent customer service through its product offerings to employees and managers while focusing on process re-engineering and initiatives to enhance the Shared Services function within Citi.

This role is expected to manage various products verticals and projects, and will involve business/internal negotiations, stakeholder management, continuous improvement/reengineering opportunity identification, systems enhancements, and strategy execution, including ownership/coverage of work migrations parallel run and operations handover/stabilization for transition-related initiatives. The role will develop strong business cases with cost/benefit analysis for projects, and manage all of its phases from initiation, planning, execution, implementation and closure. The role is expected to work and develop relationships with multiple stakeholders and functional teams at the same time. Financial analysis and productivity saves management will be critical for this role.

**Job Purpose**:
This role reports directly to the **NAM Strategy & Reengineering Lead** and is accountable for delivering programs/projects in relation to focus areas in Reengineering such as migrations, transformation, business process automation, productivity management, and continuous improvement.

**Responsibilities**:

- Serve as a Project Manager for initiatives that may be local, regional, cross-regional, or global in nature.
- Execute Program and/or Project Management of the agreed Book of Work for HRSS, including but not limited to: HR Migrations, Location Strategy Transitions, Vendor Migrations, Global Payroll and Reengineering initiatives (LEAN, Smart Automation, etc).

Programs/Projects to be handled are expected to be mostly high in complexity and visibility, spanning various HR/HRSS pillars, and involving different stakeholder groups (likely including senior management.)
- Manage projects and initiatives in alignment with the defined framework and methodology (including Program/Project Governance and Intake).
- Ensure successful project completion through utilization of appropriate project management techniques as aligned with PMO standards and framework. Adherence to CPMC & PMO standards, and compliance with PTS 2.0 requirements are expected as well.
- Manage project team resources, ensuring appropriate allocation to initiatives and engaging with key stakeholders to align on approach and priorities.
- Monitor, escalate and remediate any risks associated with projects and ensure that preventive actions are installed in order to decrease the probability of future recurrence.
- Promote a Lean culture across HRSS and lead various reengineering and process improvement activities, making sure that all project objectives and goals are harmonized towards overall HRSS and Product Pillar goals and objectives.
- Assist the Global S&R Leads in formulating and driving strategy for each of the product pillars, including working closely with in-region and global resources and stakeholders for data gathering, analysis, and discovery.
- Work with the Global S&R Leads in the overall development of junior team members through performance feedback, coaching, and hands-on exposure.
- Track, drive, and manage performance of specific product pillars vs. established productivity targets, mitigating risks along the way and collaborating with global and regional stakeholders in identifying, generating, and executing actions towards short-term and long-term goals.
- Support financial targets for the HRSS organization by ensuring that key programs and projects are delivered on time and with sustainable benefits for the organization, which may require partnering closely with product leads and BP&A analysts, as well as regional and global counterparts.
- Ensure creation of project plan, stakeholder management plan, acceptance plan, and central project issue log.
- Identify key stakeholders who will participate in project scope definition. Identify, document, and understand project dependencies
- Ensure appropriate resources are assigned to project & monitor commitment.
- Ensure change control is executed throughout project.
- Establish project communication needs and support creation of project communication plan.
- Measure project management performance against standards.
- Create the project risk management plan.
- Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement an