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Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
- Response and Resolution
- You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
- Readiness
- You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement
- You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
**Qualifications**:
EXPERIENCE REQUIRED- 5+ Years Experience administering Linux (boot process, file systems, network device and protocol configuration)
SOFT SKILLS- Leadership - handle technically challenging and politically sensitive customer situations
- Strong communications skills - Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on-premises computing. Familiarity with fundamentals of cloud computing. Fluent English Language skills
TECHNICAL SKILLS- Deep knowledge in one or more Linux distros and technical understanding of at least one of the following areas: Operating System/Virtualization or Networking. Troubleshoot architectural design issues, implementation issues, and troubleshoot problems in customer solutions.
Linux OSS- Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
- Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
- Experience administering Linux (boot process, file systems, network device and protocol configuration)
- LAMP (Linux, Apache, MySQL, PhP or Python) - Ansible, Docker/Containers, Kubernetes/OpenShift
- Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
Operating System/Virtualization
- Familiarity with LDAP, Security, OS Internals concepts
- Understanding of Virtualization concepts and virtual system administration
- Experience with Hyper-V, VMWare, Xen configuration and administration
- Cloud experience strongly preferred
Networking
- Familiarity with networking concepts including VIPs, NAT, DNS - Familiarity with networking tools (ping, tracert, tracemon, tcpdump, etc.)
- Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
- Understanding of the OSI model and related concepts
EDUCATION/CERTIFICATION- B.S. degree in Computer Science or equivalent experience
- Linux Professional Institute
