Vmware - Business Analyst I

**About us**:
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.

Our focused technologies are:

- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)

**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for an Business Analyst I.

BUSINESS ANALYST l (HYBRID)

MAJOR RESPONSIBILITES:

- Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses.
- Analyze ELA terms and conditions in conjunction with the review process to ensure that customers are compliant.
- Provide ELA Reporting data analytics, analysis and measure the success of those outputs and other strategic initiatives.
- Track and report key performance indicators, utilization and other dashboard metrics to highlight successes as well as to target areas of improvement.
- Maintain expertise in understanding product licensing terms and conditions and comprehensive knowledge of employers products.
- Make decisions on completing analysis based on the specific customer contract and report submitted.
- Work with internal teams to ensure appropriate updates to customers? records occur in internal systems.
- Resolve queries with global customers, account managers, senior sales executives and internal teams in an accurate and timely manner.
- Identify gaps and initiate projects to improve quality and review processes.
- Identify work streams that can be automated and standardized to maximize efficiency and quality.
- Identify and transition other processes to the ELA team.

**Requirements**:

- Bachelors in Business Administration, Finance, Law or Accounting preferred.
- Other majors may be OK with requisite experience.
- Experience working in License Compliance, Auditing, Accounting or Financial Data Analysis or Sales Operations required.
- Proven ability to review others work, create detailed review comments and deliver associated training to improve quality.
- Experience performing basic commercial contract analysis preferred.
- Strong auditing, analytical and problem solving skills required. Experience working successfully within the software/technology sector and in a global matrix-managed environment.
- Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fast-paced dynamic environment.
- Continuous improvement attitude and proven competency including a proactive approach to identifying problems and providing and implementing solutions.
- Ability to clearly communicate complex licensing concepts and collaborate professionally with internal cross-functional teams including Sales, Sales Operations and Legal.
- Confidence to interact with all levels; drive to results; team player and professional personality.
- Exceptional interpersonal, written English and verbal communication skills.
- Proficiency using MS Office, especially MS Excel is required.
- Oracle skills considered a plus.

**Job Information**:
Job Opening ID

**OTSI_1105_JOB**
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Industry

**Technology**
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City

**San José**
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State/Province

**San José**
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Country

**Costa Rica**
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Zip/Postal Code

**10101