Empleos actuales relacionados con Kdp Cs Agent ─ Portuguese English - San José - Amzn Support Srvcs Costa Rica

  • Trilingual Sps Associates

    hace 2 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Proficient in English/Spanish and Portuguese - Demonstrated effective, clear and professional written and oral communication and attention to detail - Customer oriented - Understanding of quality and metrics processes - Ability to embrace constant change with flexibility and good grace - Demonstrated appropriate sense of urgency and adaptability in response...

  • Customer Service Agent Portuguese

    hace 2 semanas

    San José, San José, Costa Rica reclutare A tiempo completo $30.000 - $60.000 al año

    Description:In this role, you will triage, troubleshoot and resolve customer issues, You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively, and are obsessed with the success of our...

  • Call Center Agent French and English

    hace 2 semanas

    San José, Costa Rica IT France A tiempo completo

    Job Opportunity: Health Tech Agent (French & English) Are you passionate about technology and helping others? Join our team as a Health Tech Agent and become a vital part of our mission to provide exceptional technical support to our valued customers in the medical field! **Responsibilities**: - Ensure accurate documentation of all customer interactions...

  • Portuguese Customer Support Agent

    hace 2 semanas

    San José, San José, Costa Rica Recluta Talenthunter Latin America A tiempo completo $30.000 - $60.000 al año

    Job Summary / OverviewAs a Customer Support Associate, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions to improve the customer experience. This role is ideal for proactive problem solvers who thrive in a fast-paced, early-stage support environment and are...

  • Fasttrack Engineer

    hace 7 días

    San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft 365 focuses on its productivity cloud strategy and enabling secure remote work for its customers and we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. Come explore diversity at Microsoft! Microsoft 365 FastTrack: **Responsibilities**: The FastTrack Engineer (FE)...

  • Financial Data Analyst

    hace 5 días

    San José, Costa Rica Moody's A tiempo completo

    Financial Data Analysts have a significant input to the ratings and research process by analyzing financial documents and data provided by Issuers. - The FDA uses accounting and finance knowledge and judgment to perform financial statement analysis, adjust reported data per relevant methodology requirements and review and analyze ratios. - Responsible for...

  • Financial Data Analyst

    hace 2 semanas

    San José, Costa Rica ZM Financial Systems A tiempo completo

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Moody’s Investors Service is among the world’s most respected and widely utilized sources for credit ratings and research. Our...

  • Customer Service Continuous Improvement Sr Expert

    hace 2 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or equivalent post-secondary degree [external only] - Project management experience. - Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels - Experience communicating and presenting to groups - Proficiency with Microsoft Office products - Solid...

  • Bilingual (French/english) Call Center Agent

    hace 5 días

    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Amazing organizations don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our...

  • Portuguese Content Labeling Associate

    hace 3 días

    San José, Costa Rica DoubleVerify A tiempo completo

    **About DoubleVerify**: ***Position Overview**: The Classification Operations team plays a critical role in product development at DV by providing data and insights that help drive machine learning/AI initiatives. As a Content Labeling Associate on the team, you'll work to ensure the quality of DV classifications by analyzing and labeling videos, images and...

Kdp Cs Agent ─ Portuguese English

hace 3 semanas

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

High School Diploma or equivalent in your country.
- Proven English & Portuguese verbal and written fluency skills.
- (If applicable) Proven (International language) verbal and written fluency skills.
- Demonstrated verbal and written communication skills with external/internal parties.
- Proven ability to understand complex issues.
- Ability to navigate through multiple web tools.
- Basic Microsoft Outlook, Excel and Word understanding and usage.
- Schedule flexibility.

Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP website to upload content they want to put up for sale on the Amazon website. The KDP Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, the Kindle Direct Publishing Support Analyst is the job for you

Key job responsibilities
- Availability to assist on-site training.
- Demonstrate clear written and verbal communication
- Maintain a positive and professional demeanor with customers at all times
- Follow company policies and processes in order to process customer requests appropriately
- Escalate customer issues appropriately and correctly
- Proactively communicate system and process issues and customer feedback trends to management
- Route issues and bugs that need engineering expertise to the development teams
- Use customer service tools in order to provide an accurate response and an exceptional customer experience
- Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
- Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner

Proficiency in MS Office package (Excel, Word) and HTML.
- Strong analytical skills. Must be able to understand problems that content providers are facing, categorize, document, and decide on course of action on when and to whom to escalate.
- Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- Experience in a technical support process, especially for web enabled software products or services.
- Process improvement oriented.
- Basic familiarity with web technologies and html is highly desirable.