Collection Analyst Ii

TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve efficiency.

**What your background should look like**:
**Competencies**:

- Values: Integrity, Accountability, Teamwork, InnovationPosition:

- This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections. Key responsibilities include:

- Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions)
- Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales)
- Execute dunning process
- Prepare customer aging analysis
- Research and resolve of customer dispute cases
- Review clients credit risk and limit status and work with internal stakeholders to recommend changes to limits, including actions to block clients’ credit
- Prepare Bad debt reserve calculation per corporate policy
- Manage blocked sales orders and deliveries
- Post incoming payments on customer account
- Maintain customer accounts and reconciliation to identify unresolved/unpaid open items;
- Handle and resolve escalated AR, credit issues, dispute management and ensure timely resolution
- Execute periodically O2C reporting or upon request KPI’s measurements;
- Develop a strong understanding of the business, including product, industry & client knowledge
- Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine.
- Ensure robust compliance environment with applicable policies, procedures and processes

**Experience**:

- 2+ years of experience in a financial shared service center supporting multiple countries / business units.
- Diversified Industrial Products/Manufacturing industry experience preferred
- Prior experience in collections, disputes & credit management functions in a shared services environment
- Ability to work in culturally diverse teams with many levels of personnel
- Ability to work with deadlines

Knowledge:

- Undergraduate degree in Finance / Accounting / Business Administration
- Strong written and oral communication skills
- Proficiency in English
- Good accounting background
- Excellent analytical skills. Ability to identify and resolve problems
- Strong communication skills

Leadership Attributes:

- **Ethics and Integrity**: Adheres to a set of core values and beliefs during both good and bad times; Practices what he/she preaches; Is widely trusted; Keeps confidences; Admits mistakes; Doesn’t misrepresent self or others for personal gain; Doesn’t shrink from personal responsibility
- **Organizational Agility**: Developing the ability to maneuver effectively through complex organizational situations; Learning how to get things done both through formal channels and the informal network
- **Business Partnership**: Contributes to the creation and execution of the company/segment/BU strategy; Learning to drive business performance and value creation by providing business insights
- **Decision Quality**: Developing the ability to read situations quickly; Makes good decisions and exercises good judgement based on objective analysis, Wisdom gained from experience and key stakeholder input; Sought out by others for advice and solutions
- **Enterprise Leadership**: Developing the ability to balance the goals of the segment/BU along with the broader interests and priorities of the enterprise; Acts in the best interest of TE, not just the segment/BU
- **Communication and Interpersonal Savvy**: Developing strong oral and written communication skills; Good at informing on important matters; Expresses herself/himself clearly and succinctly; Knows when to be direct as well as diplomatic; Embraces diversity and relates well to employees at all levels of the organization
- **Composure and Personal Resilience**: Exhibits calmness under pressure; Does not become defensive or irritated when times are tough; Handles stress with dignity and grace
- **Talent Development**: Is a good judge of talent; Deals effectively with challenging personnel situations
- **Followership**: Creates a climate in which people want to do their best; Can motivate and align team members and peers around a common vision of the future; Creates strong morale and spirit in his/her team; Shares wins and successes; Fosters open dialogue
- **Command Skills**: Developing the ability to take unpopular stands if necessary; Faces adversity head on; Energized by tough challenges
- **Problem Solving**: Innovative and thoughtful