People Experience Advisor

hace 4 días

San José, Costa Rica Mondelēz International A tiempo completo

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You will work in Mondelēz International Business Services and help us deliver an impeccable service experience with your customer focus and meticulous attention to detail in administrative tasks. In this role, you will ensure that processes are adhered to and documented.

**How you will contribute**

Be responsible for the day-to-day administration and operation support for processes in your area of responsibility and will deliver them within agreed to deadlines and ensure service quality is maintained. You will ensure that all activities comply with standard operating procedures and legal requirements, including data privacy considerations and work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance. You will deal with access requests/issues and identify and act on continuous improvement opportunities.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Experience in your specific area of responsibility
- Experience in administration with a strong customer service orientation
- Computer literate with excellent skills in Microsoft Office, especially in Excel
- Experience working to deadlines with strong prioritization skills
- Meticulous attention to detail

**More about this role**

**What you need to know about this position**:
Provide support to Canada plants to process manual time and attendance. Support Covid protocols for contact tracing, tracking and RTW

**What extra ingredients you will bring**:
Attention to detail

Accuracy

Timely transactions

Sense of urgency

Able to work in a fast paced environment

Flexible to support whatever tasks or location requires support

**Education / Certifications**:
Experience working in a shared services organization

Comfortable working in Excel, SharePoint

English fluid (intermediate to advance)

**Job specific requirements**:
Attention to detail

Accuracy

Timely transactions

Sense of urgency

Critical thinking

Iniciative, able to identify areas of opportunity and take action accordingly

**Business Unit Summary**:
**Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as **_Lacta _**, **_Field _**and **_Terrabusi _**among others. We are known for our resilience and good humor and live our purpose with passion and commitment.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Agency/Third Party Employee

Service Operations (Delivery)

Global Business Services

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