IT Support Engineer

hace 7 días

San José, Costa Rica Atlas HXM A tiempo completo

We believe in a world where growth thrives across borders and cultures. That's why our Founder and CEO Rick Hammell started Atlas, coining the term Employer of Record (EOR) simultaneously. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the only 100% Direct EOR in the world, partnering with clients to get to market 82% faster, at a reduced cost, and with lower risk through local expertise in over 160 countries.

Atlas technology powers the idea that companies can employ whoever they want, wherever they are in the world. Through our cloud-based platform, we deliver the Human Resources infrastructure that underpins international growth, leaving companies free to focus on the strategy that makes it happen. We partner with our clients through their international life cycle from the first dip in the global pool until the moment it's time to set up their own entities and run payroll. Atlas is here from point A to point Z.

The future of work is borderless, and so are we. So, it helps that our people are located around the globe — in the US, UK, India, China and beyond — and speak 90+ languages. Diversity and inclusion are at our core.

We're excited about our next phase of growth. We're launching new tech, adding new solutions and now we're looking for YOU — eager for a challenge, energized by innovation and aligned with our mission to deliver a future of work without borders.

**Key Responsibilities**
- Collaborate with system administrators to prevent system downtime
- Ensure customer satisfaction and perform quality work on all services requests
- Install, upgrade and troubleshooting of Accounting/Tax software such as QuickBooks etc.
- Managing user accounts on Servers/Domain.
- Troubleshooting and Maintenance of Terminal Servers
- Familiar with Client/Server Architecture
- Need to reply support tickets or route to the respective team.
- Troubleshooting as per preliminary guidelines to resolve the issue.
- Deployment of service releases, patches, requests and customization.

**About You**
- 2 -4 years of experience
- BS/BA degree in Engineering or related field or Qualifying Work Exp
- Knowledge of windows server and virtualization
- Microsoft Azure Administration
- Cybersecurity training
- Excellent knowledge of Windows troubleshooting, Office 365 Suite
- SharePoint Administration
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Exposure to Cloud computing
- Asset Management
- Excellent oral and written English communication skills
- Strong customer focus & multi-tasking skills
- Self-starter who is excited about technology
- Troubleshooting / Support experience

**Preferred Qualifications**- Microsoft Intune implementation and administration
- Microsoft Data Factory / PowerBI
- DBA experience
- HubSpot/CRM support
- ISO 2700 & 9001

**What We Value**
- NEVER SETTLE - You are a bar-raiser who is never content with the status quo nor second place. You seek opportunities to go above and beyond to deliver the extraordinary. You enjoy endlessly optimizing.
- THIRST FOR KNOWLEDGE - What you don't know yet thrills you. You are a naturally curious life-long learner with an appetite to be more and do more.
- LOVE WHAT YOU DO - We're in the business of making global expansion easier using revolutionary HR tech. Do you love to have fun? Do you love to work on things you're passionate about? Us too.
- BOLD MOVES - You're pumped to be part of building something from the ground up for a high-growth tech company. You want to work somewhere where you'll make a massively positive impact on the business and the people you work with.

**What We Offer**
- The opportunity to work with a purpose — simplifying global expansion while supporting sustainable communities around the world
- A diverse and inclusive environment, with over 40 nationalities represented, 90+ languages spoken, and a workforce made up of 52% women
- Flexible PTO and birthdays off
- Growth and development opportunities with access to Coursera - a leading learning and certification provider
- The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.

This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

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