Team Leader Apple Account

**Do you want to work in a fast-paced and exciting environment, where no two days are the same? We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of **consultants to achieve the organization’s objectives and meet goals.**

**Team Leader Apple Account**
- Full-time, based in Lagunilla, Costa Rica_

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential. To be successful as a team leader, you should have a track record of team motivation and positive results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

**A snapshot of this opportunity**
- Manage the day-to-day activities of the team
- Conduct training of team members to maximize their potential, conduct Weekly Huddle Meetings
- Appropriately respond and resolve internal customers inquiries
- Proactively provide feedback to Travel Consultants to avoid future customer issues
- Monitor, sort, and work global distribution systems (GDS) queues daily to maintain quality control
- Ensure team members are kept up to date with new policies, procedures, and announcements
- Provide real-time monitoring via available tools (Monster-board) and workforce management techniques to maximize resource efficiency and achieve service level goals / business objectives
- Maintain constant communication with Operations teams and advisors to coordinate needed staffing adjustments based on current and forecasted results
- Complete 1QA Monitor per month for each advisor
- Conduct and complete the Onboarding Certification process for New Hires
- Work out a leadership agenda and facilitate meetings whenever is necessary

**How you can set yourself apart**
- Bachelor’s degree, or equivalent work experience
- Prior experience in the corporate travel industry
- Solid working knowledge of the travel industry, policies, procedures, and processes
- Advanced skills on travel industry systems, e. GDS Sabre
- Strong verbal and written communication skills in Spanish and English
- Proven ability to handle multiple priorities simultaneously
- Ability to work flexible hours
- Ability to work independently, exercising discretion and judgment
- Demonstrated excellent professional customer service and problem resolution skills
- Strong problem solving and/or critical thinking skills
- Strong understanding of the client travel policy to appropriately guide and consistently provide consultation to the internal customers

**What we offer you**

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

**About us**

**Interested?**

**Stay informed about new career opportunities at BCD Travel**

Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.
- _Note: We’ll give preference to internal and/or furloughed employees. _
- #LI-RJ1_