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Strategic Relationship Representative

hace 2 semanas

San José, Costa Rica Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

**Our Approach to Work**

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

**Job Description**:
**Your Career**

The role of Strategic Relationship Representative (SRR) is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers.

**Your Impact**
- Focus on upselling to a more extensive product line or to motivate the customer to potentially consider broad new product purchase
- Evaluate the customers current account - discuss its effectiveness and how their business needs may require different products
- Enthusiastic, driven and confident - ability to clearly and persuasively articulate the company’s mission, product and business opportunity
- Diligently follow up and coordination with Renewals Sales Team, Field Sales Teams, Sales Managers, Inside Sales, Channel Partners and End Users to bring in new expansion and add-on business
- Ability to quickly build productive relationships in a fast-paced, high-performance environment
- Handle the entire sales process from quote generation, collaborating with all entities, and opportunity closure
- Maintain regular communications with the Sales Account Managers regarding their accounts to ensure they are fully aware of customer interests and status and to recommend follow up with the customer on broader opportunities

**Qualifications**:
**Your Experience**
- Experience in managing customer base for all Enterprise and Commercial accounts
- Experience in sales and knowledge of SaaS-based architectures, ideally in a networking and/or security context - awareness of SASE technology is preferred
- Proven ability to learn new technology quickly, adapt to changing needs and possess strong analytical skills
- Passionate about sales and consistent track record of achieving and exceeding sales goals
- Excellent time management and interpersonal skills
- Ability to build quotes with various product configurations
- Configurations are not typical but not standard
- Expertise to work within Salesforce for forecasting and CPQ for quoting
- At the senior levels you have
- Validated sales results and forecast track record
- Solid product knowledge
- Strong communications skills
- Skilled with the sales systems, forecasting and quoting

Additional Information
**The Team**

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work together with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You’re an amazing sales person - you’re just looking for something more substan