Spanish Interpreter/operator

**Position Summary**
The Spanish Interpreter/Operator will have a hybrid role. He/she will work as an interpreter

during periods of peak volume. When interpreting, he/she is primarily responsible for handling

calls on demand and renders meaning of conversations in the consecutive mode between

speakers of two different languages. The interpreter must possess good memory retention, note

taking skills, recognize sensitive cultural differences, and be professional and courteous. The

interpreter uses appropriate industry terminology and understands common industry

fields: legal, healthcare, insurance, finance/banking and community.

When interpreter services are not needed, the interpreter will switch roles in the Voice Portal

and assist by connecting inbound customer calls to the appropriate interpreter. The split

between interpretation and operator support will be determined by volume, demand, and

coverage requirements and may vary at times as needed.

and 3 days from home. The necessary equipment includes note pads, writing utensils, glossaries

or dictionaries, a dedicated landline and headset/telephone, computer, and highspeed internet

with the ability to hard wire into a modem (download and upload speed of at least 5

office to finish their shift in the event of a power/internet outage that makes it difficult to work

from home.

This position will need to support U.S. business hours, Monday-Friday.

**Responsibilities**
- Provide complete and accurate over the phone interpretation in the English/Spanish

languages during periods of peak call volume by following the complexity, clarity, tone,

and style of speech from one language to another while upholding the correct rules for

grammar and syntax in both languages.
- Have current knowledge and understanding of all Lionbridge glossaries and terminology

lists and follow all interpretation procedures and protocol.
- Adhere to performance benchmarks used to measure interpreter utilization
- Provide operator support by connecting inbound customer calls to the appropriate

interpreter and assisting with other admin duties such as scheduling interpreters for

appointments or assisting with interpreter correspondence.
- Follow all scripting for operators as set forth by management
- Employ excellent customer service and communication skills, clear enunciation, pleasant

and professional voice as well as polite forms of expressions
- Other duties as assigned

**Requirements**:

- 1 year + of experience in the language services/call center industry
- Ability/willingness to switch from operator to interpreter support and vice versa as

needed
- Ability/willingness to work some Costa Rican holidays if requested
- Must be able to attend to multiple tasks in a high-pressure environment and possess an

attention to detail.
- Must be able to work independently and be reliable
- Ability to achieve monthly utilization benchmarks
- Excellent verbal/written communication skills in English and superior customer service skills.
- Computer literacy and to use the Microsoft Office suite, Chrome, Mozilla, and IE

**Education**:
BA/BS Degree in business, languages, translation, interpretation or related fields preferred

**Our Company**

Lionbridge Technologies, Inc. (Nasdaq: LIOX) is a leading provider of content development,

globalization and development and testing services. Lionbridge combines global resources with

proven program management methodologies to serve as an outsource partner throughout a

client's product and content lifecycle - from content development to globalization, testing and

maintenance. Global organizations in all industries rely on Lionbridge services to increase

international market share, speed adoption of global products and content, and enhance their

Lionbridge now maintains more than 50 solution centers in 26 countries and provides services