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Merchant Operations
hace 3 semanas
**About the Role**:
As the Restaurant Operations Manager for Uber Eats you will play a key role for the business by improving the Eater and Courier experience through Restaurant initiatives. This person is going to be responsible for performing several analysis and projects that impacts our main Experience OKRs like Eater C/R, E2E and Contact Rate (non-exhaustive).
Also, this person is going to act as the operational expert regarding merchant’s asks or clarifications. Usually, these asks come from the Operations Area of the Restaurant Partner, which demand to better know our metrics or wants to talk with its operational counterpart.
This role is going to be a part of the Eats Operations Team of the Central and South American Region, but it’s going to be working closely with the Restaurants Org in order to be able to perform the initiatives designed
**What You'll Do**:
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Analyze Data -** You will ensure you are crafting, collecting, and incorporating as much data about operations as possible to monitor performance and find opportunities to improve. You, with help from colleagues, will build the analytical frameworks and operational models to enable constant improvement
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Create & Optimize Process -** This is a complex role as it balances operations and commercial agreements. We need to build and constantly optimize our own processes to ensure that we are aiming for the best in class operation and economics. You’ll be working closely with the operational and commercial teams to improve both Courier, Eater and Merchants experience
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Grow the business -** As a key member of the Operations team you will be constantly seeking solutions for your Region. Your processes and projects will directly contribute to the business’ growth
**What You'll Need**:
- English and Spanish professional proficiency
- 3+ years of experience in business consulting, investment banking or other hyper-growth startups is preferred
- Critical thinking and analytical rigour, as you will be dealing with data (reports, experiments, pricing models) and scaling processes
- Experience with data-based decision-making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
- Strong Excel skills
- Database experience. Comfortable learning and using new software tools
- SQL knowledge is required, Python highly desirable
- Previous experiences that prove your sense of ownership, a getting-things-done approach, and the ability to go from high-level business strategy to tactical execution several times during a regular week
