Monetization Ops Specialist

hace 2 semanas

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Excellent verbal and written communication skills in both English and Spanish.
- High attention to detail and an ability to multi-task and thrive in a fast-paced environment.
- Proven ability to work productively and efficiently in an independent setting.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Problem solving skills. Ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment.
- Willing to work in a diverse atmosphere and contribute to an inclusive culture.
- Experience managing small scale projects in a fast pace environment.
- Experience contributing to the development of team members through mentoring, training, and document creation.
- Experience collaborating with global stakeholders and SMEs.

Job summary
Want to build the future of live audio? Join Amazon’s newest mobile app, Amp, where anyone can host live radio shows with the music they love. Currently in beta in the US, Amp’s evolving how people discover and share music. Create a show, call-in, or bop along to some tunes - no subscription, additional hardware, or editing needed.

As part of an agile team, you will be working in a startup atmosphere while being able to leverage the resources of a Fortune-500 company. Amp is on the cutting-edge of consumer-facing products, where every team member is a critical voice in the decision-making process. We build systems that will be distributed throughout the world, spanning mobile apps and voice-forward experiences on Amazon Echo devices, powered by Alexa. Amp products support our mission of delivering audio entertainment in new and exciting ways that creators and listeners will love. Come make history, as we expand and launch Amp for millions of listeners.

Key job responsibilities

**In this role, you will**:

- Be responsible of day to day operations for timely and accurate payment support to Amp creators.
- Ensure compliance with process and procedures while achieving quality, productivity and performance metrics.
- Primary point of contact for Monetization SMEs and partner teams on recurring tasks.
- Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures.
- Mentor, guide and train new team members answering questions and sharing best practices.
- Own standard, small
- scale projects or assigned components of a larger project using tools or reporting to achieve improvements.
- Reviews and contributes to the creation of SOPs, processes, and tools to ensure a positive impact on quality measures.
- SME for one or more Monetization skills/verticals.
- Performs quality checks on team’s completed requests.
- Escalates issues to management and demonstrates the ability to dive deep into a problem, performs “root cause analysis’ and identifies constraints to recommend a solution.
- May own and prioritize work allocation based on business needs
- Analyzes data and is responsible for highlighting gaps, recommending solutions and influencing decisions.
- Microsoft Excel proficiency.
- Salesforce CRM platform knowledge.
- Billing or Finance operations experience

  • Ops Support Specialist

    hace 1 semana

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Customer Service Specialist

    hace 7 días

    San José, Costa Rica DSV A tiempo completo

    Position_145197 Customer Service Specialist - OPS Deseable: - Estudiante de Administracion Aduanera, Comercio Internacional o similar - Ingles intermedio - avanzado Caracteristicas y Habilidades: - Habilidades en comunicacion - Servicio al cliente - Trabajo en equipo - Trabajo bajo presion - Flexibilidad de horario ( atención de urgencias y necesidades...

  • Amazon Agency Marketplace Operations Specialist

    hace 7 días

    San José, San José, Costa Rica pirawna - global amazon ad agency A tiempo completo

    WE ARE GROWING OUR TEAMJob DescriptionPirawna was founded in 2015 to help great consumer products grow on Amazon. We focus on marketing, listing optimization, inventory forecasting & management, and best-in-class seller strategies. Our business is growing rapidly, and we are looking for the best people to help us meet our fullest potential. Pirawna is fun,...

  • Specialist, Platform Optimization

    hace 7 días

    Latin America, Costa Rica, San Jose Sony Music Global A tiempo completo

    About Sony Music EntertainmentAt Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.Today, we work in more than 70...

  • Us Payroll

    hace 1 día

    San José, Costa Rica cloudpay A tiempo completo

    The position involves gathering information from our customers, setting up pay codes in Kronos, uploading employees’ information into the system, running parallels, and handover to Ops in a clean, accurate and compliant. The US Payroll and Implementations Specialist works along with the Customer, Project Manager, and Implementation Consultant in order to...

  • Risk and Controls Senior Specialist

    hace 2 semanas

    San José, Costa Rica INTEL A tiempo completo

    Intel - A chance to work at the leading edge of technology. You know that we are a silicon technology company, but you may not know about the breadth of our innovation. We are expanding the boundaries in Data Centers, AI, Automated Vehicles, Memory, Software and much, much more. We want you to dream big and help us take on some of the biggest technical...

  • Commercial Executive

    hace 1 semana

    San José, Costa Rica Microsoft Corporation A tiempo completo

    The Commercial Executive (CE) is a sales role that works as part of the Microsoft Accounts Team as a Specialist resource to translate customer software requirements into licensing solutions. The CE acts as the chief negotiator on the team and leads the commercial strategy with our customers bringing solutions that help maximize the investments on Microsoft...

  • Commercial Executive

    hace 6 días

    San José, Costa Rica Microsoft A tiempo completo

    The Commercial Executive (CE) is a sales role that works as part of the Microsoft Accounts Team as a Specialist resource to translate customer software requirements into licensing solutions. The CE acts as the chief negotiator on the team and leads the commercial strategy with our customers bringing solutions that help maximize the investments on Microsoft...

  • Business Operations Specialist

    hace 6 días

    San José, San José, Costa Rica Varicent A tiempo completo

    At Varicent, We're Not Just Transforming The Sales Performance Management (SPM) Market—we're Redefining How Organizations Achieve Revenue Success. Our Cutting-edge SaaS Solutions Empower Revenue Leaders Globally To Design Smarter Go-to-market Strategies, Maximize Seller Performance, And Unlock Untapped Potential. Varicent Stands At The Forefront Of...

  • Deal Operations Specialist, Costa Rica

    hace 1 semana

    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Deal Operations Specialist to support the sales teams throughout the sales cycle. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan,...