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Monetization Ops Specialist
hace 2 semanas
Excellent verbal and written communication skills in both English and Spanish.
- High attention to detail and an ability to multi-task and thrive in a fast-paced environment.
- Proven ability to work productively and efficiently in an independent setting.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Problem solving skills. Ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment.
- Willing to work in a diverse atmosphere and contribute to an inclusive culture.
- Experience managing small scale projects in a fast pace environment.
- Experience contributing to the development of team members through mentoring, training, and document creation.
- Experience collaborating with global stakeholders and SMEs.
Job summary
Want to build the future of live audio? Join Amazon’s newest mobile app, Amp, where anyone can host live radio shows with the music they love. Currently in beta in the US, Amp’s evolving how people discover and share music. Create a show, call-in, or bop along to some tunes - no subscription, additional hardware, or editing needed.
As part of an agile team, you will be working in a startup atmosphere while being able to leverage the resources of a Fortune-500 company. Amp is on the cutting-edge of consumer-facing products, where every team member is a critical voice in the decision-making process. We build systems that will be distributed throughout the world, spanning mobile apps and voice-forward experiences on Amazon Echo devices, powered by Alexa. Amp products support our mission of delivering audio entertainment in new and exciting ways that creators and listeners will love. Come make history, as we expand and launch Amp for millions of listeners.
Key job responsibilities
**In this role, you will**:
- Be responsible of day to day operations for timely and accurate payment support to Amp creators.
- Ensure compliance with process and procedures while achieving quality, productivity and performance metrics.
- Primary point of contact for Monetization SMEs and partner teams on recurring tasks.
- Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures.
- Mentor, guide and train new team members answering questions and sharing best practices.
- Own standard, small
- scale projects or assigned components of a larger project using tools or reporting to achieve improvements.
- Reviews and contributes to the creation of SOPs, processes, and tools to ensure a positive impact on quality measures.
- SME for one or more Monetization skills/verticals.
- Performs quality checks on team’s completed requests.
- Escalates issues to management and demonstrates the ability to dive deep into a problem, performs “root cause analysis’ and identifies constraints to recommend a solution.
- May own and prioritize work allocation based on business needs
- Analyzes data and is responsible for highlighting gaps, recommending solutions and influencing decisions.
- Microsoft Excel proficiency.
- Salesforce CRM platform knowledge.
- Billing or Finance operations experience
