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Cybersecurity Engineer I
hace 3 días
**Duties and Responsibilities**
products, solutions and compliance. The major responsibilities of the Cybersecurity Engineer I
include providing technical support of Emerson PWS cybersecurity solutions to customers and
internal Emerson PWS engineers; as well as, effectively diagnosing and resolving Ovation
product related issues, as necessary. Therefore, in addition to good interpersonal skills, the
engineer should possess excellent technical troubleshooting skills and be familiar with PWS
cybersecurity solutions, process control and basic power generation concepts.
- Provide technical support for PWCS and Ovation software & hardware products.
- Foster a positive environment for work and professional growth.
- Work as a team player within the CCE to address basic customer cybersecurity questions
and technical issues, and basic Ovation related inquiries.
- Maintain or improve customer satisfaction through group and individual effort.
- Manage and prioritize call records and workload; maintain accurate documentation of all
support by utilizing the SMS database and other tools.
- Coordinate technical support processes and call escalation between various support
organizations.
- Interface with Emerson Field Support Engineers, regional offices and expert resources as
needed to resolve issues.
- Perform base customer support activities as needed, including:
- Start-up and DCS commissioning at customer locations
- Consulting and assisting customers in development of cybersecurity plans and/or programs
- Providing NERC CIP compliance support services
- Performing vulnerability assessments on customer's control systems
- Developing assessment reports and suggesting mitigation/remediation strategies
- Implementing recommended mitigation/remediation strategies
- Developing Emerson’s cybersecurity best practices and whitepapers related to security
solutions
- Installation, configuration and tuning of Ovation cybersecurity solutions
- Continually and proactively increase one’s technical capabilities, growing and establishing
higher levels of expertise.
- Maintain product equipment, support labs, and group capital equipment.
Emerson Classification: Internal
- Help to enhance the value of the Cybersecurity Center of Excellence by contributing
towards additional group activities/tasks, developing new internal/external solutions, and
assisting with training (as appropriate).
**Qualifications**
- The position requires a Bachelor of Science Degree in Engineering, Computer Science or
equivalent.
techniques.
- Knowledge of Ovation, and PWS cybersecurity solutions is desirable.
- The position requires an advanced level of English [B2] (additional languages are
advantageous).
- Possess advanced troubleshooting skills (i.e. diagnosing and resolving computer related
issues).
- The position requires good interpersonal skills and excellent oral and written
communication skills in a formal environment.
- The ability to work effectively with internal and external customers is essential.
**Working conditions**
- The position requires up to 80% travel.
- The position requires availability to work different shifts, as required, including holidays,
nights and weekends.
