Back Office Representative

As a Back Office Representative your responsibilities include completing data entry tasks, providing administrative support, answering telephone calls, and creating reports.

**OUR MISSION**

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through Qualfon University program
- FREE access to personal and professional support through the Qualfon care coaches program
- Medical, dental. vision benefits and life & accident insurance
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Paid training
- Employee discounts
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

**KEY RESPONSABILITIES**

Data management

Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.

Collect the feedback of all the assigned queues daily and take needed action.

Adheres to the internal compliance policy and guidelines established by Qualfon and the client.

Follows up with customer needs and team lead requests.

Cooperates with special projects.

**QUALIFICATIONS**

Advanced English Speaker. Fluent in verbal and written English 85% / B2

Strong knowledge of Microsoft Excel

At least 1 year of call center experience

Strong organization skills and attention to detail

High-level written and verbal communication skills

Communication and interpersonal skills

Proficiency in MS Office

High School Diploma

Customer Service Oriented

**WORK FROM HOME REQUIREMENTS**

Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)

Operation system - Windows 10 or newer

Webcam-Video available

The computer must have at least 4GB of RAM and a Processor speed - i3 4th generation or better

High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet

Upload speed of 3Mbps; Download speed of 10 Mbps

The Internet service provider (ISP) must be highly stable with 1% or less packet loss

Latency under 100ms

USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved

All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

**EMPLOYEE BENEFITS**

Costa Rica mandatory benefits.

Scholarship program at Qualfon University (Rochat School of Business).

Care Coach program.

Free access to online learning platforms (LinkedIn and Coursera).

Medical benefits through MediSmart for full-time employees.

Competitive wages plus bonus.

Opportunities to earn additional income through incentives.

Values-driven organization.

USD salary

Referral bonus

**Job Types**: Full-time, Permanent

Pay: ₡492,000.00 - ₡493,000.00 per month

Application Question(s):

- Do you have at least 6 months of call center experience?
- Do you have an English proficiency of 85 / B2 or higher? Levels below B2 will not be successful in the process.
- We offer a salary of $850+ $100 performance bonus. Do you agree with this amount?
- WFH will only be considered by performance after the training and nesting. We are located in Eurocenter; Barreal de Heredia. Do you agree to come here during that time?
- Are you proficient in Excel?
- Do you have the required equipment to perform WFH (Windows 10, Ethernet Connection, and at least 30 Megas of internet)?