Customer Service Representative

hace 6 días

Heredia, Costa Rica Equifax A tiempo completo

**Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**

**We are looking for a Product Fulfillment Senior agent, someone who is results driven, with high adaptability to changes, quick learner and strong interpersonal skill. This person will be responsible but not limited to comply with the consumer’s requests in the delivery of quality best results through inbound calls and back office tasks, assure on-time project completion and superior client care. All actions looking at goals fulfillment through a self-sufficient approach always looking for problem solving, with capabilities of recognizing process gaps in order to raise the flag when required.**

**What you’ll do**:

- **Comply with metrics and overall performance expectations**
- **Identify consumer needs via thorough analysis of the consumers’ credit file**
- **Properly document follow-up actions for partner departments best resolution**
- **Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe**

**What experience you need**:

- **Fluent French and English language skills both written and spoken (B2).**
- **Basic knowledge (25 %) of G-suite programs (Sheets,Docs,Slides,etc)**

**What could set you apart**:

- **English is a plus (B2)**
- **Certified in any process improvement methodology or proven experience in such field**
- **Ability to work under pressure with a strong sense of urgency**
- **Must be action-oriented and results-driven**
- **Proven ability to multitask and handle of variety of responsibilities**
- **Demonstrated strong and flexible interpersonal skills for the best stakeholder management**
- **Exceptional work ethics**

**We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.**

**Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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