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Senior Collections Analyst

hace 21 minutos

Heredia, Costa Rica Equifax A tiempo completo

The Senior Collections Analyst will be in charge of the analysis of complex delinquent customer issues, develop solutions and implement action plans to resolve delinquencies in a timely and effective manner. Providing customer service regarding collections issues, prepare reports, process refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.

**What you’ll do**:

- Accountable for reducing delinquency for assigned accounts. Follow-up on customer past due balances appropriately.
- Ensure all analysis, reconciliations, and management reporting is prepared accurately by deadlines.
- Prepare and analyze aging reports. Work on month end closing activities.
- Coordinate Training process for New Hire. Keep SOP collections updated.
- Coordinate with Billing disputes resolutions for collections department
- Drive collections calls with sales Leaders.

**What experience you need**:

- Minimum of 5 years of experience as a Senior Collector
- Vocational training, internships, or equivalent experience.
- 90% knowledge of Excel skills
- English and Spanish fluency B2/C1

**What could set you apart**:

- English fluency required
- Good written and oral communication
- Detail-oriented with good problem solving skills
- Motivated and Self-Driven
- Fast learner with customer service focus
- Sense of Accountability/ Responsibility
- Accuracy and Analytical Skills
- Team player
- Ability to work in a fast-paced environment
- Oracle experience preferred
- Ability to meet deadlines - daily, monthly, etc.

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.