Business Services Manager

JLL supports the Whole You, personally and professionally.

We are currently seeking a dynamic individual for the role of Business Services Manager to join our team:
**Location**: Heredia, Costa Rica.

**Work schedule**: Monday to Friday, 8:00 am to 5:00 pm.

**Work model**: Hybrid.

**Contract Type**: Indefinite-term

This leadership role is positioned within a JLL team working closely with dynamic & fast-growing Client accounts.

What is your day to day?
Build a “one-team” approach by driving collaboration and synergies between the particular sub-teams
Manage Leaders and team members supporting various service lines, related to Financial Services.
Prepare/review and submit defined reporting, generate ad-hoc reports per requests and review rectification journals
Act as the main point of contact and strategist when it comes to HR processes & talent development for the managed team. Participate in all required HR processes, with a strong focus on talent acquisition
Build a culture embracing customer centricity, continuous improvement and innovative thinking in daily operations
Drive overall knowledge & skillsets across the team by driving a strong learning & development program and supplying individual coaching
Perform oversight over financials related to the managed operation. Agree the fee budget & resources with the Client and ensure internal compliance & controls are in place regarding revenue & cost
Support Financial reporting and reconciliation process
Manage partnerships with local internal stakeholders required for efficient team operations, including business leadership, office management, HR and IT
Seek opportunities within internal and external stakeholder networks for new services & solutions adding value to client delivery
Identify new client needs and areas requiring support and translate into setup of new process and services. Conceptualize initial needs into feasible solutions, implement and stabilize performance of new delivery areas
Participate in the work of the corporate real estate leadership team of the client and contribute to agreed projects. Take ownership of initiatives aimed at achieving operational optimization through the setup of centralized processes
Act as a trusted advisor to the client and maintain strong relationship with key client & JLL stakeholders within the account team
Act as the point of escalation for any issues or underperformance related to service delivery. Agree & execute action plans leading to resolving those permanently
Grow the business delivered to the client and contribute to overall business growth by transferring solutions & services to other areas of business or client accounts

Desired experience and technical skills
3+ years of experience in managerial positions, including handling various team types and diversified reporting models. Experience in managing and developing individuals and teams remotely will be beneficial.
Experience in services delivered remotely, with a particular focus on real estate service delivery. Corporate real estate experience will be a significant benefit
Ability to deal with ambiguity and develop innovative, flexible solutions to deliver client results.
Track record in building strong relationships with clients based on excellence in service delivery
Higher education degree in Business Administration, Economics, or a related field.
Vast experience in people management & talent development with achievements in shaping team culture
Capability to think strategically and see the big picture combined with the ability to dive into detail and understand elementary process activities
Strong understanding of commercials related to service delivery
Project management capabilities allow to lead multiple developments in parallel and give oversight to project lead by others
Problem solving skills combined with out-of-the-box thinking about scope of delivered services
Logical and analytical thinking and experience in analyzing various datasets and ability to take data-driven decisions
Excellent communication skillset, with the ability to shift between various communication styles depending on the situation and communication channel used
Experience in operating across different cultures within a multinational global corporate
Strong prioritizing and time management skillset applied to own workload as well as team managed
Preference for work in dynamic organizations and thriving in an environment where change is a given
Flexibility and willingness to learn and deep dive into new operational areas
Ability to take up new responsibilities within short transition periods
Fluent in English level
Strong Microsoft Office skills.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional servic