Proactive Custom Risk Investigator

**About the Role**

We are seeking a highly motivated and detail oriented individual to join our Custom Risk Investigators (CRI) team. The CRI Investigator will work under the Payments, Risk & Identity (PRI)
**LATAM** Risk Ops team which is responsible for investigating, mitigating and monitoring fraud trends, and protecting our company, customers and business partners from financial losses while ensuring a safe and secure marketplace for all.
**#BuildWithHeart**

As a member of the CRI team, you will play an important role in identifying and investigating potential fraudulent activities and assessing risk factors. The team would be responsible for analyzing data, conducting root cause investigations and suggesting proactive measures to detect and deter fraud.

This role provides a unique opportunity to help establish and develop the recently created CRI team which will provide support in the form of insights across all Uber's LOBs.

This data-driven role calls for an individual whose able to focus on the details, but also has the big picture in mind

**#SeetheForestandtheTrees **We are driven by a desire to achieve industry-leading cost efficiency while delivering output of the highest quality.

**What You'll Do?**

**Analytics**:

- Create advanced SQL queries to conduct elaborate data analysis and generate insights. Review earner (partners), spender (users) and merchants metrics to properly detect fraud and ensure high-quality experiences on the Uber ecosystem.

The position would require you to build and maintain basic to intermediate level reports and dashboards.

**Actionable Insights**:

- The main deliverable will be to generate insights and monitoring rules hits, adapting them to increase accuracy with the aim to reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds and Appeasements, Promo Abuse, Unsettled Transactions, etc.

We value the ability to think critically and suggest appropriate action based on the available evidence.

**Root cause Investigations**:

- You will be an enthusiast in understanding how the fraudsters exploited loopholes and will create fraud rules for products or operations.

**Effective Communication**:
Given the diverse and broad scope of Uber's business across geographies and territories, the official communication language is English which is a must for the position.

**Standout Colleague**:

- We expect you to be proactive and resourceful in your day to day activities as well as having the ability to work independently and as part of a team, collaborating with colleagues and other teams. A self-starter attitude is a must

**What You'll Need**:

- (required) Expert in writing SQL queries for large data interpretation and the ability to derive insights from it.
- (required) Technical experience in working with spreadsheets, SQL interfaces and graph and pivot table creation. (Experience with managing and creating dashboards is a plus).
- (required) Proficiency to clearly communicate verbally and written in English.
- Experience in creating and optimizing manual review queues is preferred, but not required
- Problem solving - Being able to solve medium-complexity problems by using logic, common sense and data. Identifying the root cause of a problem as opposed to focusing on the symptoms.
- 1-3 years of work experience in Risk, Fraud, Safety, Banking, Online Retailers, FinTech. Being a fraud enthusiast is a must.
- Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.
- Quantitative data analysis, deep actionable insights, and analysis experience.
- Capacity of understanding financial fraud metrics and their implications and effects on Financial reporting.

**#GreatMinds Don'tThinkAlike