Mail & Reception Services Coordinator

JLL supports the Whole You, personally and professionally.

Project Coordinator (PC) is responsible for all financial transactions for a wide variety of project types and must be organized, flexible and adept at multi-tasking. They are generally required to perform a wide variety of tasks daily, sometimes even simultaneously. They directly execute the financial aspects of assigned real estate projects throughout the project’s lifecycle from initiation to close out. The Project Coordinator is also responsible for various activities including but not limited to, process improvement, financial documents, communications (verbal & written) and template management.

CLIENT EXPECTATION
To provide world class program delivery in line with the clients culture that is focused on their employees as customers.

JOB OVERVIEW
Reporting to the Senior Program Delivery Manager, the Program Coordinator works closely with 3rd party vendors, internal vendors, and key client stakeholders to support excellent program delivery in a fast paced and demanding corporate environment.

EXPERIENCE SKILLS
Microsoft Office Suite
Excel experience in data collection, and graph creation
Work Order Management Systems
Video Conferencing Systems (Zoom, Teams, Google Meet, etc.)
Smartsheet including creation of dashboards
Slack and other instant messaging software
Strong ability to multi-task
Ability to Interpret instructions in written, oral, diagrammatic or schedule form(s)
Possess excellent grammar and proofreading abilities
Comply with all JLL policies and procedures, including but not limited to ethics, and business practices

ROLES AND RESPONSIBILITIES
Support programs by keeping records, white papers, and other program initiative files organized and readily available
Attend meetings, take notes, and send meeting minutes
Track and set priorities and follow up on action items to ensure timely submission and organization of action items in order to meet deadlines
Manages 3rd party vendor performance to ensure they are meeting contract goals, KPI’s and SLAs
Manage monthly work orders, including meeting SLA timeframes for invoice submission, and approvals
Creates and updates monthly presentations highlighting key program notes, and shows SLA performance graphs/charts that are submitted to key stakeholders
Prepare monthly projects updates
Review budget documents prior to submission for accuracy and completeness
Perform basic business math such as compute discount, interest, percentage and profit/loss
Effectively communicates both written and verbally

REQUIREMENTS | QUALIFICATIONS
Must be able to fluently read, write, and speak in English
2+ years’ experience in project/program coordinator or executive assistant type of role
2+ years’ experience in facilities management is a plus
High level of accuracy and attention to details and question things when appropriate
Excellent interpersonal and communication skills with a customer-service oriented personality across many levels of leadership and audiences
Ability to work independently, and at times in ambiguous circumstances
High ability to be resourceful, proactive, and create well rounded recommendations
Excellent organizational and follow through competences

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.