Client Technology Product Support

hace 5 días

Lagunilla, Costa Rica BCD Travel Corporate A tiempo completo

**Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a Client Technology Product Support who enjoys both a buzz and a challenge.**

**Client Technology Product Support**:

- Full time role in Costa Rica_

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

A great opportunity has arisen for a CT Product Support who provides 2nd line support to our customers, 1st line support colleagues on our Travel Technology Solutions and online booking tools.

**A snapshot of this opportunity**:

- Validate, review and monitor escalation processes from 1. Level
- Solve incidents if possible and communicate the solution to the Site Administrators or the customers
- Complete the incident registration with all the technical information to allow escalation to the supplier
- Modify configurations of online sites for OBT, TSH and TSPM
- Test the modifications and document the results before closing or forwarding the incident
- Escalate the case to the vendor or development team

**How you can set yourself apart**
- Minimum of 2 years’ experience in the travel industry
- Excellent language skills spoken and written in English
- Good knowledge of Amadeus is required, a 2nd or 3rd GDS system is preferred
- Team player with great empathy for customer need

**What we offer you**

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

**About Us**

**Interested?**

**Stay informed about new career opportunities at BCD Travel**

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- Note: We’ll give preference to internal and/or furloughed employees.

LI-GP1

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- CAJM

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