Dls Case Manager, Dls Latam
hace 3 días
2+ years working at Amazon - +6 months in current role - In-Progress or completed Bachelor's Degree (or equivalent) from an accredited university/school in Business or a related career - 1+ Years of demonstrated customer service and communication skills, both verbal and in writing. - Proven ability to think strategically. - Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities. - Demonstrated follow up skills in a fast-paced environment Ability to build strong relationships and influence others while working in a cross functional environment. - Experience working with Windows, Word, Excel, and PowerPoint - Strong evidence of relationship-building across various internal departments within an organization. - Strong communication and organizational skills. - Strong time management and ownership of deliverables. Job summary Essential Responsibilities: Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon - Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate - Critically assess and adjust the case management plan to an employee’s changing needs - Address and respond to sensitive situations - Troubleshoot issues and seek to remove barriers before, during, or after a leave event - Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs - Identify and solve problems that may arise, sometimes with limited information - Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace - Educate managers and business partners on employee concerns and needs prior to being off or returning back to work - Communicate regular updates to employees and stakeholders both verbally and in writing - Ensure compliance with standard work, federal/state regulations, and company policy - Maintain system records to ensure accurate and timely information/documentation - Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate - Other duties as assigned Key job responsibilities Includes but not limited to: 2- Log information into our centralized platform 3- Review documentation 5-Coordinate with payroll, PXT and or manager any discrepancies or details 6-Code into several systems payment and other type of HR information 7-Innovate on behalf of the customer, advocate to improve processes and SOPs' About the team DLS LATAM currently operates across Mexico, Colombia, Costa Rica, Argentina, Brazil, Chile and Peru. We have a strong "DAY 1" culture since our business is always expanding and evolving. We deal with multiple types of legislation and nuances which require uttermost attention to detail. - Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
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DLS Case Manager
hace 2 semanas
San José, San José, Costa Rica Amazon A tiempo completoDESCRIPTION*This is an 11 months acting on-site role* The DLS Case Manager is highly skilled in answering questions, applying benefits, responding to changing circumstances and needs, and paving the way for a connected and trusted experience. The DLS Case Manager will interface with employees to learn about their situations and answer questions, align...
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Dls Escalations Specialist, Dls Escalations
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree in HR, business, or other relevant field, or equivalent professional or military experience - 2+ years overall relevant experience, specializing in working with employees on disability, leave of absences, human resources, or employee relations functions. - Knowledge of federal and state disability laws regarding access for people with...
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Erc Team Manager, Dls
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of related contact center management experience - 2+ years or more people management experience - Bachelor's degree or advanced college education - Experience working in a contact center environment - Experience conducting interviews and making effective hiring decisions - Demonstrated customer service and communication skills, both verbal and in...
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Manager, Dls
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree from accredited university - 3 year of team lead or supervisory experience, or serving in a team specialist or leadership role - Knowledge of federal and provincial disability laws regarding access for employees with disabilities; specifically, Accessible Canada Act. - Experience supervising customer service representatives or case...
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San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years’ experience in customer service. - Fluent communication and writing skills in English (+85%). - Schedule flexibility (we support a 24x7 operations). - 20MB download and 4MB upload internet speed availability. - High School Diploma - Experience dealing with customers and exceptional use of empathy skills. The MHLS DLS Professional is dedicated to...
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Dls Vendor Manager
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience - 3+ years professional experience in Vendor Management, Finance, Procurement, or a related field. - Proficiency in written and spoken English. - Experience using data and metrics for continuous improvement. - Skilled using Excel to analyze large data sets. Are you passionate about helping...
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Case Admin
hace 24 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 2+ years professional experience. - 1+ Years of minimum experience in Human Resource Management or Case Management or Disability & Leave Management. - Demonstrated ability in MS Word, Excel, Access, Outlook and PowerPoint. Job summary At Amazon we believe that every day is still day one. The document admin associates will be an...
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Accommodation Consultant
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoA Bachelor's Degree from an accredited university, or equivalent experience - 1+ years of experience managing case or providing support to employees on disability, leave of absences, human resources, customer service or employee relations functions - Computer operating and database management skills - Proven experience working with Windows, Word, Excel, and...
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Quality Manager, Erc
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2 years experience managing a team - 2 years experience in a quality or coaching position that focused on auditing the work of employees and providing feedback - Experiencing working in a leadership, quality or training position in a contact center environment or similar operational environment - Bachelor’s degree or equivalent experience Job summary Join...
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Legal Client and Case Manager
hace 2 semanas
San José, San José, Costa Rica Vertu Agent A tiempo completoAbout Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...
