Service Desk Analyst Level I

Job Summary: The Service Desk Trainer will be responsible for the evaluation, creation and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees’ performance, employee feedback, strategies, and analysis of training effectiveness. The Service Desk Trainer will also manage the account’s general communication,...

Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as...

Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as...

Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...

Job Summary: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development and the expectations and goals achievement. The SDLEAD should handle critical customers incidents, associated...

Job Summary: The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process. This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees’ performance, employee feedback,...

Job Summary: The SME should handle the team questions and should be second-level support for his/her peers and, associated with the team lead he-she will have active communication to properly address any escalations, providing information about incidents analysis and KPIs to the Service Desk Team Lead. The SDSME must build services relationship with peers...

**OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I BUSINESS ANALYST I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - The Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity. The Business Analyst I will...

Job Summary: The SD Analyst Level II oversees daily urgent and complex incidents/requests as required by their leads and Analysts, they assignee tickets, and assist with the queue coverage, team development & results, and KPI’s. They must understand all current documented procedures, and promote all problem solving and investigational skills with the team...

**Job Purpose**: The BAO Support Analyst I will be responsible for executing third party risk management activities on behalf of the BAOs / TPOs with daily tasks processing; ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations in support of the Citi’s...